Jane Sutton Email & Phone Number

Coventry, GB

Coventry

A qualified Trainer/ Assessor and Tutor (Award educational training level 3).Quality assurance qualified.Experienced in business skills up to level 3 in Management, Business Administration and Customer Service. I support employees and help support and prepare for their functional skills in English, Maths and ICT up to level 2.I assess and train employees.

Birmingham, United Kingdom

A qualified Business skills Trainer Assessor, where I attended a broad range of business’s to train and Assess Individuals in their workplace including within the ministry of defense, public sector businesses and high end corporate businesses for Management up to level 3, Team leading, Business administration and customer service. I also supported and.

Nuneaton

Responsible for delivering multimedia sales targets set by the business within an allocated Area. Working with Business owners, Building and Booking adverts, updating CRM system, and liaising with business support teams, to deliver best results for customers.

Minworth, Coventry Walsgrave

• Training and developing new managers and team leaders into the business in customer service as part of the training academy store. Responsible for delivering & maintaining all customer service K.P.I’S. Inclusive of.
• Customer Service measures above target, through leading by example, consistent observations, timely feedback & celebrating success.
• Delivering the largest department wage control, through methodical planning and organisation, with various systems reports. Being robust about all commercial & historic knowledge. Reacting quickly to daily and hourly.
• Consistently delivering Queue management targets, through coaching individuals, the team and customers through change, and leading by example.
• Significally improved customer quality return control in store, delivering this KPI as above target, from 82% to 96. %. This was achieved through identifying and clarifying understanding of the CPQC operation with the.

Stratford Upon Avon

• Key responsibility for delivering Sales, wage costs, warehouse operations and shrinkage through admin procedures.Supporting the store Manager in all other operations of the store. Responsible for annual Sales turnover.
• Delivered Sales Target, increased by 6% through effective commercial awareness, enhancing stores profile through corporate marketing and self and teams ideas.
• Delivered wage costs on target, by accurate forecasting Sales and effective staff planning.
• Delivered store shrinkage on target at 0.6%, by accurate and robust administration processes and warehouse operations and standards.
• Recognized by the managing director of Matalan, for delivering excellent store standards through stocktake. Communicated to all head office and regional managers, via conference.

Various

• Supported store manager in all operations of the store. Responsibility of up to 6 million annual Sales, 64 staff and store space of 54,000 sq ft. Directly responsible for Sales, shrinkage, stock accuracy, and layout.
• Best Sales achievement on the region, by setting clear targets and expectations. Empowering the team, leading by example and making daily sales competitive and fun.
• Achieved annual mystery shopper target +11% on previous year
• Delivered annual financial targets by introducing reward and recognition. Setting up varied different challenges and games to individuals and teams, to deliver end goal.
• Responsible for annual store engagement target achievement of + 12%. On high performers programme resulting in becoming duty manager trainer for the region