I worked remotely from home. I answered the phone and helped credit card members confirm they received their card(s). I helped them understand the benefits of their card(s). Showing them the value by using their card(s) for all their purchases to be able to get the most value of the benefits of the card(s) they have. Talking extensively about each card they had and answered any questions they had. I helped them realize the value of having additional cards and added them. Also helped others whenever I was able to. We had TEAMS chat and that's how we communicated. We also had several CBTs (computer based training) that we had to do between calls.• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Check to ensure that appropriate changes were made to resolve customers' problems.• Solicit sales of new or additional services or products.

Front line and drive through cashier, deep fry cook, cleaning, restock product.

Worked in the Payment Processing Department.Processed credit card orders, working closely with the card holders, their banks, and the law enforcement when necessary.