Jane Waldrop Email & Phone Number

Cedartown, Georgia

Meet customer needs through detailed analysis of financial health, recommending ideal products to achieve customer financial goals, then providing those products to the customer. (Products include loans, savings and checking accounts, IRA/CD, mortgage/home equity products, access/convenience products, life insurance and annuities, et al.) Identify and correct fraud (both customer-initiated and customer-as-victim).Ensure operational excellence, accuracy in paperwork, and continued compliance with all policies and regulations, both within the company and in the financial industry as a whole, including governmental regulations.Coordinate with Line of Business partners to ensure quality customer service and that all financial needs and goals are met.Conduct financial education seminars at various events.

This temporary position allowed the opportunity to showcase talents specific to the lending environment, both as a loan fulfillment specialist and as leader of a team of loan fulfillment specialists. During loan processing, responsibilities included draft and review loan documentation, mitigate risks associated with lending (to include validation/verification of underwriting findings and supporting documents), obtain necessary documents from client while conveying a sense of urgency, solve complex customer problems, adapt to nCino system, work with branch personnel to provide satisfactory customer experience, demonstrate knowledge of regulatory and documentation policies, and other duties. Once assigned a leadership role, responsibilities expanded to include assign work to staff and determine workflow, review reports multiple times per day to assess changes in workflow needed, supervise team to ensure that all quality standards are met, resolve escalated or complex issues as they arise, identify, design, and implement process improvements to increase efficiency, train and coach associates, communicate effectively with branch personnel and clients as needed/requested by associates under my leadership, communicate with upper-level management daily with status updates, manage expectations, and support my associates. At the conclusion of the PPP funding, I had navigated nearly 1,200 PPP loans from start to finish, totaling over $65 million. This does not include loans that were withdrawn by the customer, loans declined due to detected fraud, or loans that had other associates also working them. I received accolades from multiple high-ranking company leaders, including Retail Sales Manager, Head of Consumer Banking Group, and Consumer Banking Executives.

Position held from June 2015 to March 2017.Meet customer needs through detailed analysis of financial health, recommending ideal products to achieve customer financial goals, then providing those products to the customer. (Products include loans, savings and checking accounts, IRA/CD, mortgage/home equity products, access/convenience products, life insurance and annuities, et al.) Identify and correct fraud (both customer-initiated and customer-as-victim).Ensure operational excellence, accuracy in paperwork, and continued compliance with all policies and regulations, both within the company and in the financial industry as a whole, including governmental regulations.Coordinate with Line of Business partners to ensure quality customer service and that all financial needs and goals are met.Conduct financial education seminars at various events.

Position held from April 2011 to June 2015.Graduate of inaugural BSL Institute, a management course created by Regions Bank to provide upper-level management training to exceptional BSLs in preparation for promotion within the company.In addition to standard teller duties (provide exceptional customer service, complete transactions with accuracy, balance cashbox, refer customers for products/services that would help them achieve their financial goals, etc.), I also held management duties, such as scheduling, observations, and coaching. Operational duties included branch cash management, loan perfection, controlling measured loss, and ensuring all paperwork was properly and timely completed and appropriately maintained according to regulations. I led weekly meetings with the branch staff to ensure dissemination of relevant information.

In charge of operations and accounting. Accounts payable and receivable, inventory control, scheduling, payroll, tax preparation and filing, quality control, and customer satisfaction. Collaborated with owner on commercial and government bids.