I am a dedicated and results-driven professional with a strong background in managing internal communication across departments within firms. With a deep understanding of the product life cycle and expertise in workshop facilitation, I have consistently delivered impactful solutions to drive organizational success.My key skills are:Internal Communication: I have a proven track record of developing and implementing effective internal communication strategies that foster collaboration and engagement across diverse departments. Strong ability to communicate complex concepts clearly and concisely.Product Life-Cycle Management: I have in-depth knowledge of the product life-cycle, from concept ideation to launch and beyond. Proficient in aligning communication strategies with different stages of the life cycle, ensuring consistent messaging and seamless transitions.Workshop Facilitation and Materials Development: Experienced in setting up workshops and designing engaging materials to support interactive learning experiences. Skilled in guiding participants through activities and discussions to drive knowledge acquisition and practical application. I was able to bring out this role in my place of work at Northwave credit limited Head of Customer Experience Officer.Successfully led internal communication initiatives, fostering cross-departmental collaboration and knowledge sharing.Developed and implemented a comprehensive internal communication strategy, resulting in increased employee engagement and alignment with organizational goals.Collaborated with stakeholders to streamline communication processes and ensure consistent messaging throughout the product life cycle.Designed and delivered workshops focused on lead generation, enabling teams to acquire new skills and knowledge to support business objectives. At Countrywide I Played a key role in managing internal communication across departments, ensuring effective information flow and coordination.Leveraged my expertise in the product life cycle to develop targeted communication materials for different stages of product development.Led workshops on good communication skills, utilizing interactive methodologies to enhance learning and promote practical application.At the Multimedia University of Kenya, I did a diploma in Broadcast Journalism that deepened my understanding of internal communication, product life-cycle, and workshop facilitation.