Hired as Booking Coordinator. Promoted to Project Manager, June 2016Recruited and led a team of five staffAllocated and tracked 300 nurses to support 150+ cases per monthAchieved 95% fill rate on 150 casesCo-developed and rolled out a cloud based system to communicate rostersStreamlined rostering systemDeveloped PPPG’s for homecare settingPrepared business case and transitioned business to managed serviceOversaw tender process to secure approval to provide homecare service to children with complex needsOversaw tender process to provide homecare support services for older people (awaiting approval)Participated in MDT meetings. Collaborated with healthcare professionals. Carried out administrative tasks

Directed daily business operations Pivotal role in growing the business from 40 to 60 seater. Launched new corporate events serviceManaged 20+ staff. Cut staff attrition by circa 33%Introduced cross-training programme that saved 5% front-of-house staffing costsSourced alternative suppliers, saving 3.5% costsProject managed the roll out of a new hand held POS system Pivotal role in helping the business win an industry customer service award, 2014Part of leadership team that devised a franchising strategy for the business