As a Client Service Associate @ SaxoBank Belgium, I provided customers with the information and support they needed to make investment decisions (without, however, giving advice). I can explain how a turbo works, what a written put option is, and how clients can diversify their portfolio. It helped me in developing client skills and there was a lot to learn. Strong communication skills were a must. My commercial flair flourished so that I could ensure a win-win situation in conversations with clients.In addition, integrity and a proactive attitude were necessary, also the workload can vary greatly, so a certain stress resistance was needed. Bonus points for my communication in French as it was a bilingual service.

Work at the leading online investment bank, which is in full expansion. Since August 2019, BinckBank has become part of the Danish online investment bank Saxo Bank, with branches on all continents.During a tough migration from BinckBank to Saxo Bank, I was a point of contact for investing customers. Answering administrative-technical questions: logging in, changing data, finding the way around the platform, ... but also guiding through the most important basis for investing in the stock market and helping in calculations and submission of corrections.