At Mobiquity we take the human experience as a starting point for innovation, and we take any technology challenge that goes with that. Mobiquity is a digital engagement provider that helps the world’s leading brands in their digital transformation. Our team of consultants, designers, developers, cloud advisors, and data scientists is driven by enhancing the human experience. This view leads us to the “why” for your users, the “how” for your business today, and the “what" of what could be tomorrow. Our clients rely on us for their digital innovation and we're committed to providing them with the best service available. At Mobiquity we understand that our people drive our business, so in order to grow our business we also need to grow our people. As the Mobiquity Learning and Organizational Development Manager, I play several roles. I support and advise our employees to make the most out of the learning opportunities available to them and coach them to reach their professional ambitions. I also facilitate teams through the different stages of team development and help them accelerate their performance. On an organizational level, I work with the senior leadership to drive cultural and organizational change.

In my role, I am the learning and development partner for our Market Units which mostly consist of software engineers. My activities include: -Designing and delivering internal trainings focused on a variety of topics such as team effectiveness, mentoring and coaching, cultural awareness, innovation, etc.-Coaching employees ,managers and teams through professional, personal, and organizational transitions-Managing the trainings with external partners from end-to-end (training needs analysis, vendor selection, training evaluation, etc.)-Curating and moderating our (social) learning platforms to engage the organization in learning and development

-Design, develop and manage performance management process and tooling-Design and manage activities for global engagement survey-Design, develop, and deliver trainings related to topics such as coaching and mentoring and performance management-Build and manage programs related to employee/manager development-Design and develop career framework-Manage internal mobility program-Manage internal and external coaching program

-Designed, developed, and implemented operational processes related to Supply Chain, Customer Service, and Reverse Logistics (ex. new customer onboarding, escalation procedures, and returns processes)-Managed IT system upgrades and implementations-Managed new vendor implementations

-Supervised a multi-disciplinary team of 7 FTE's-Identifed training and development needs of team members and helped set up appropriate training curriculum and/or coached individual team members-Identified business improvement opportunities and managed the projects related to improved business performance-Supported HR on recruitment

-Provided operational and strategic support to key customer accounts-Developed business plans focused on improving overall customer experience with the Cisco quote to cash processes-Analyzed opportunities for supply chain optimization -Drove customer satisfaction through promotion and analysis of customer satisfaction surveys and facilitating customer engagement workshops-Designed and implement initiatives to satisfy customer needs-Developed and delivered training to internal and external customers on Cisco processes and tools-Used knowledge of supply chain and business process reengineering model frameworks to diagnose and address problems and drive process improvements-Partnered with sales and engaged in contract negotiations and business planning

-Utilized Oracle and web-based applications to handle daily and complex order management/resolution tasks including booking, expedites, order changes, cancellations, replacements, and logistics tracking-Managed relationship with distribution partners-Partnered and interfaced with various Cisco departments to resolve customer issues-Identified opportunities for process/tool improvements to achieve greater customer satisfaction