Jane Zhao Email & Phone Number

California, United States

California, United States

San Francisco, Ca, Us

San Francisco, California, Us

- Partnered with mid-market customers ($100K - $200K ARR) on time-bound engagements to grow adoption, maturity and growth in key points in the customer lifecycle.- Led strategic Executive Business Reviews to drive alignment with key stakeholders to review progress on business objectives and collaborated with customers on adoption initiatives, leading to annual renewals increasing by $205K.- Selected to be a Financial Services SME to enable team on Financial Services use-cases and created 6 customer references on Financial Services’ success stories.- Conducted customer training sessions on use-cases, Slack features and best practices for groups of ~60 attendees. - Designed playbook for the Scale team to reach out and engage with customers in activating users.

Austin, Texas, Us

- Managed 275 mid-market clients across various industries generating $5.7M annually.- Displayed high-level product expertise by facilitating solutions walkthroughs, A/B testing different products, and analyzing advertisement performance to make strategic recommendations, increasing portfolio revenue by 6% QOQ.- Developed email templates to reach out to clients about new features to increase product adoption, increasing team’s response rates by 24%.- Facilitated 1:1 training and shadow sessions with 16 new hires on Indeed’s products and Indeed Analytics.- Mentored 3 new hires with weekly 1:1s and shadow sessions on job responsibilities and career growth plans.

Austin, Texas, Us

- Appointed to be a Client Success ambassador for the Product team to relay product feedback and ensured the adoption of a new feature on Indeed Analytics.- Hosted webinar for 35 SMB and Enterprise clients of a product walkthrough of Virtual Hiring Event platform during Virtual Hiring Tour.- Selected to be a Subject Matter Expert in the Foster City office for the Indeed/Glassdoor partnership and piloted program to ensure adoption, facilitated questions, and support for Client Success Team.- Fundraised $3,250 for Bay Area nonprofits to raise money by coordinating partnerships for Women at Indeed ERG.- Selected to be the Events Lead for Women at Indeed ERG to advertise and coordinate events, increasing event attendance by 27%.

San Francisco, Ca, Us

(Currently taking a pause to focus on my career, health and family - going to start again when my schedule frees up!) Helping students and early professionals learn more about customer success, sales, and account management roles through community, events, and resources.

San Francisco, California, Us

Assisted Strategic Account Managers with enterprise merchants and focused on growing merchants on the Postmates platform.- Supported enterprise accounts (Subway, Habit Burger, Denny's, Chipotle, P.F. Chang's) in operational and growth strategies. - Developed outreach strategy to source Account Managers and Solutions Engineers, increasing response rate by 38% with 5 hires.- Built Mail Merge and communication process to reach out to restaurants in activating partnerships to drive merchant fee revenue. - Pulled KPIs in weekly cadences to track key metrics and recommend improvements in account growth.