Janea Pasteur Email & Phone Number

Provide information and referral support for the SAMHSA Contact Center, a 24-hour National Substance Abuse and Mental Health Services information and treatment referral service.•Answer calls from 12 SAMHSA sponsored lines, filtered through 10 phone line cues to facilitate publication orders; identify appropriate treatment facilities and provides treatment referrals; and connects callers to information sources related to substance abuse and mental health services and specific SAMHSA public health programs and campaigns.•Respond to crisis calls and refers callers to appropriate treatment facilities and/or supportive services using SAMHSA approved referral sources, including state agency 211 systems. Escalates critical need calls to supervisors as needed using instant messaging (IM) computer-based phone function.•Respond to written correspondence as assigned by Supervisors with standard language responses.•Utilize a computer-based knowledge management system (KMS) to perform publication order placement and keep updated on inventory levels, access referral resources, and collect caller data.•Stay current regarding contact center operational policies, procedures and standards through a SharePoint-based home page that provides updates on SAMHSA programs, campaigns and new publications, provides access to shift schedules, and facilitates team discussions regarding effective responses to difficult calls.•Participate in ongoing performance monitoring and coaching, as well as training in the use of technology-based tools and software, internet search skills, active listening and customer service skills, handling crisis calls and emerging developments in substance abuse and mental health prevention and treatment resources.

Review client’s files and case information.•Participate in ongoing performance report with supervisor, reviewing monthly monitoring reports, monthly supervisory reports, and new cases. •Visiting client’s homes on a monthly basis to check on children in the home and issuing a monthly safety check. •Keeping clients records updated and informing clients about renewals as well as expiration dates.•Participate in ongoing staff meetings regarding goals, and upcoming events •Created a training for parents to complete in order to receive credit hours for CFSA.

Supervise young children in learning and play environments•Implement lesson plans and interactive activities into regular learning day•Maintain a safe and clean work environment•Encourage emotional, social and intellectual child development•Ability to work effectively with students, parents, and colleagues•Participated in staff meetings, provided input regarding instruction, goals, and objectives.•Excellent oral and communication skills

Bachelor'S Degree, Social Work

Bachelors Of Science, Social Work