Action-oriented with strong ability to communicate effectively and coordinate flights with all departments and customers, keeping them informed of any irregular operations. The ability to be flexible with scheduling of aircraft flights, as well as work schedule. Preplan and calculate the weight and balance on the aircraft, ensuring the flight is safe to depart. Assist customers with deplaning and boarding. Ensured all flight paperwork was completed and in compliance with the Federal Aviation Administration, Department of Transportation and company requirements.

Reviewed and analyzed cargo shipment information and ascertained the proper routing of shipments to be the most benefit to the customer. Delivered an exceptional level of service to each customer by listening to concerns and answering questions. The ability to multitask with customer calls, service claims and any other tasks assigned to me in a timely manner.

Scheduled and coordinated meetings, appointments, and travel arrangements for managers and directors. Maintained utmost discretion when dealing with sensitive topics. Developed and maintained tracking system for union grievances and updated key details on grievances in database to compile reports for tracking impending deadlines and grievance status. Focused on results-oriented work in a timely manner that was imperative to this position, accomplishing 100% accuracy in labor relations deadlines. Answered multi-line telephone and directed calls to the appropriate individual. See less

Investigated and analyzed reports of possible child abuse or neglect. Consulted with my supervisor and determined the appropriate plan of action for the safety of the children. Documented all interviews and progress of the parents during the investigation and the programs identified for them. Informed clients of and implemented available social service programs to assist them with their needs.

Scheduled and coordinated meetings, appointments, and travel arrangements for managers and directors. Maintained utmost discretion when dealing with sensitive topics. Developed and maintained tracking system for union grievances and updated key details on grievances in database to compile reports for tracking impending deadlines and grievance status. Focused on results-oriented work in a timely manner that was imperative to this position, accomplishing 100% accuracy in labor relations deadlines. Answered multi-line telephone and directed calls to the appropriate individual.

Action-oriented with strong ability to communicate effectively and coordinate flights with all departments and customers, keeping them informed of any irregular operations. The ability to be flexible with scheduling of aircraft flights, as well as work schedule. Preplan and calculate the weight and balance on the aircraft, ensuring the flight is safe to depart. Assist customers with deplaning and boarding. Ensured all flight paperwork was completed and in compliance with the Federal Aviation Administration, Department of Transportation and company requirements. Assisted Cargo Customers with their inbound and outbound shipments. Provided the best routing available for the customer. Inventoried cargo shipments on hand. Setting up shipping labels and ensured cargo was placed on correct routing.