Jane Adams Email & Phone Number

United Kingdom

Bristol, United Kingdom

I was responsible for the management of client relationships for all IT services provided by the AXA Tech Friends division to Friends Life during a complex 2 year IT separation and migration of services, as a result of a Friends Provident acquisition of AXA Life. I managed and reported on the relationship, SLAs/KPIs performance and chaired the monthly.

Bristol & Ipswich

Working as the Infrastructure Service Delivery Manager, in partnership with an off shore Application organisation, delivering a tri-party service to internal AXA companies. Responsible for the management of client relationships and the successfully delivery of services to the business, ensuring SLA’s and OLA’s were met and customer satisfaction achieved..

Bristol And Zurich

Accountable for the IT Major Incident Management and Problem function for AXA's Mid-European Service Delivery Region, covering all AXA entities in the UK, Switzerland, Central & Eastern Europe and AXA Bank Europe.Responsibilities included:-Managing MIM and Problem teams of 11 analysts in UK and Switzerland-Responsible for delivery and reporting of.

Bristol & India

I was responsible for three supplier relationships and day to day operations.1. A major strategic vendor delivering desktop hardware, Service Desk, Service Request team and Field Engineers2. Printer hardware supplier3. An AXA Tech India service provision My role included:-Managing and report on the relationships / SLA performance with vendors and.

Bristol, United Kingdom

Working in a team of 8 delivering Major Incident Management and Problem Management to AXA entities in the UK. Designed and implemented a revised Problem process, resulting in a standard and consistent delivery of the process across a shared service organisation. Acting as the Major Incident Manager responded to the challenges of managing the impact of the.

Bristol, United Kingdom

Promoted and set up a new Major Incident Management function, recruited and trained a team of 5, providing a 24x7 service in a highly pressurised outsourcing datacentre, servicing many GE clients and sectors across the globe.Designed and implemented a Major Incident Management Process, including the introduction of Daily Service Review meetings and KPIs.

Bristol, United Kingdom

Providing local and remote Data/Telecomms support and implementation of distributed networks and Telecomms PABX switches across the globe supporting various sectors.