Jane Miles Email & Phone Number

Swindon, England, United Kingdom

Swindon, United Kingdom

I worked at Nationwide for 8 years, most recently as a Operational Support Officer working on various initiatives which has allowed me to gain a broad range of transferable skills. I am highly driven with a keen eye for detail and have developed stakeholder management, negotiation and communication skills. I am a great team player with the ability to be proactive, a fast learner with a creative mind and can adapt to change with ease across various processes, systems and roles.

Swindon, United Kingdom

I’m an experienced Executive Secretary with a demonstrated history of working in the Financial Services industry. I’m a strong administrative professional with tact, diplomacy and confidentiality as key traits. I also have strong influencing and inter personal skills.

Swindon, United Kingdom

Using the in house global resourcing tool to assign and monitor audits and the staffing, I had a broad role with four main aspects:- Supporting the Scheduling Manager to assign auditors to particular audits using skills and competency assessments to ensure the right match for the audit.- Updating milestones for the life of the audit (Terms of Reference, Planning, Reporting etc.). - Creating and running reports on a number of aspects of our scheduling e.g. actual vs. plan hours, staff utilisation etc.- Provide inductions for new starters on how they should use the tool in their daily work. Achievements• Successfully completed an analysis of the audit plan vs. Retain, this ensured that the revised plan was fully resourced and accurately reflected in our resourcing tool. Any anomalies followed up and resolved.

Swindon, United Kingdom And Zurich

My remit was extended to take on the administration of the global GAEC meetings and calls. This entailed developing agendas in conjunction with the Head of Audit and his Executive team as well as co-ordinating the preparation of materials and speakers. Challenging the quality and brevity of papers submitted to ensure they were of high quality, take minutes/actions and follow up as appropriate. Maintain the GAEC database (meeting paper depository).

Swindon

Managed a team of 5 secretaries located in Swindon, Cheltenham and Fareham. Organised regular one to one sessions. Set their objectives and monitored against them. Prepared a set of secretarial standards and facilitated the exchange of relevant information between team secretaries to foster a one team approach. I was also responsible for the recruitment of the secretarial team. Office moves - Liaised with Premises on our space requirements for any internal moves and latterly on the business decision to move to dynamic working.Audit team Recruitment - Supported the COO on numerous recruitment campaigns, liaised with agencies, reviewed CVs, arranged interviews and testing.Training/Team meetings - arranged training and team building events for local and European teams.Salary Review - worked with Audit Directors and HR to complete the annual salary benchmarking exercise. Department budget - Reviewed charges to cost centres and followed up any anomalies. Regular meetings with Finance to review budgets, accruals and review forecast/headcounts.

Swindon, United Kingdom

A wide ranging PA role to COO of Zurich Group Audit.Diary management, collating papers for meetings; monitoring and prioritising email account; maintaining an effective pending/follow up system; screening and dealing with calls; typing and filing. Arranging extensive international travel and accommodation.Preparing agendas and making arrangements for meetings.Travelled with, or on behalf of Director to other locations within Europe. Worked with Director or his delegate on specific projects, as well as on my own projects.Organising international meetings, video conferences and telephone conference calls.Organisation of events and workshops held in different venues across Europe.Managing budgets; processing invoices and preparing expense claims.Maintaining holiday and sickness records.Recording of all overseas trips using KPMG travel system.Deputise for other secretaries'.Achievements• Built up an extensive network of contacts within the Zurich group and externally which enabled me to do my job more efficiently and share knowledge with other colleagues.• Successfully organised a Heads of Audit meeting for major Insurance companies in London and the South West. Positive feedback received from participants on the meeting organisation.• Took a lead on arranging the administration side of the FSA Risk Review. for the Company by liaising with the FSA Lead person from the start of the process. Organising meetings for them with Senior Executives, putting together files of information on the different businesses and following up on any outstanding requirements.• Helped set up a UK Secretarial Forum and setting up role profiles for the secretarial community. They were successfully rolled out and well received.• Worked with our IT department on the successful roll out of our new operating systems for the Audit teams.