To contribute towards the growth and development of a dynamic organization where there are many opportunities to grow professionally to and where I can utilize my experience efficiently and effectively.Over the course of 2.10 years, I have improved my skills and gained valuable experience in the shipping and logistics industry. Having strong operational management background, including coordination and scheduling of daily operations, route optimization, cargo handling, customer service, regulatory compliance, and documentation.Managed customer inquiries, complaints, and requests regarding freight shipments, ensuring prompt resolution. Coordinated with internal departments to address customer needs and concerns, prepared and processed shipping documentation, and liaised with customers, carriers, customs brokers, and other transporters. Maintained accurate records of customer interactions, transactions, and shipments in the company's database system. Assisted in preparing freight quotations, rate negotiations, and contract reviews to support sales efforts. Managed day-to-day air export activities, including booking shipments, coordinating pickups, and tracking cargo movements. Conducted regular performance reviews and implemented training programs to develop team members' skills. Collaborated with internal departments to ensure seamless end-to-end service delivery. Provided training and support to team members in invoice management processes, managing the end-to-end billing process for domestic and international shipments.