Jane Stringer Email & Phone Number

Phoenix, Arizona Area

• Owned product strategy and roadmaps, collaborating with cross-functional teams to design and implement new products, programs and technology that drove customer engagement, acquisition, and revenue.
• Responsible for vision, strategy, user requirements and feature prioritization/tradeoffs/escalations/acceptance criteria using Agile methods with a heavy focus on consumer digital experience platforms, internal.
• Accountable for meeting benchmarks and KPIs (P & L, Voice of the Customer, loyalty, traffic) and communicating program updates and results to field, internal stakeholders, and executives (including C-suite).
• Led market, customer need, segmentation, journey, strategic insight, and data analyses.
• Fostered partnerships and cross-functional collaboration with teams (including IT Engineering, Marketing, Loyalty, Operations, Finance, Legal, PR) to communicate and execute go-to-market strategy, (plan, test and.
• Developed high performing teams. Outperformed in employee survey, driven by transparency and passion around goals, team engagement, empowerment, innovation, fostering an entrepreneurial spirit and continuous learning.

Phoenix, Arizona Area

• Via consulting role, then full-time position, developed pricing strategy, long term revenue planning and forecasting for PetSmart Services division (Pet Grooming, Pet Boarding, Pet Training/annual revenue of $800M+)
• Led (qualitative and quantitative) market research, competitor analysis, and business analytics across all Services.

Scottsdale

• Created and delivered strategic IT roadmap, working with independent and chain hotels globally. Responsible for enterprise analytics.
• Responsible for company analytics, hotel reporting, and market intelligence products for the travel industry.
• Key liaison between IT and business organization (familiar with both Agile and Waterfall methodologies).
• Global resource for/responsive to sales teams throughout Europe, Americas and Asia Pacific providing business guidance in support of hotel contract negotiations, RFPs, APIs, sales tracking reporting and development.
• Developed brand content and collateral for prospective customers.
• Managed and developed new vendor relationships to enhance customer offering and data automation.

Scottsdale, Arizona

• Led product lifecycle initiatives with focus on web development, automation and reporting solutions.
• Led feature/function enhancements and new offerings by partnering with internal and external customers.
• Headed up GTM strategies for new product rollouts and launches.
• Developed and delivered a web-based customer onboarding system (replacing paper-based methodology).
• Redesigned user front ends used (for making reservations and managing rates and inventory) on the behalf of hotel customers and call centers.
• Championed development requirements and problem resolution for brand.com websites.