Principal
Genpact Headstrong Capital Markets (Previously James Martin & Co.)
Atlanta, Ga
Headstrong leadership responsibilities: Business Development and Risk Management; Project Estimating, Budgeting, Forecasting, Invoicing and Management Reporting; Instructor for Project Management and Change Management; Employee Mentoring, Development, Succession Management and RecruitingREPRESENTATIVE CONSULTING ENGAGEMENTS INCLUDE:Principal and Program Manager – DTE Energy – Detroit, MI- Led Credit and Collections business team to define and document processes, metrics and service level agreements to reduce post-merger arrears of over $40M, achieving an increase in Collections Turnover by 25% - Project served as catalyst to break down silos within the business, and fostered greater collaboration and communication across Customer Service teams to accelerate issue resolutionPrincipal and Senior Project Manager - CARE USA - Atlanta, GA (Led to full-time position in 2004)Led team of 20+ consultants and CARE staff to build the functional structure for constituent-facing processes across all business functions - Guided development of the strategy and plans to move the client’s legacy application to an Oracle platform for data transformation, application migration, lockbox replacement and integration to existing applications - Reduced the gift acknowledgement turnaround time by 50%, captured critical donor information to segment direct marketing data, and laid foundation for future business process improvement Additional Clients: Georgia-Pacific, BCBS-NC, ADT/TYCO, Siemens, American Cancer Society