Leads three product teams and an integration specialist to support Original Manufacture Equipment and Third Party integrations with our core VUE Dealer Management System. • OEM Product Team: Develops and manages requests to support our OEM partners, which include Ford, GM, Stellantis, Honda, Toyota, and more.• Third Party Product Team: Develops and manages requests to support the third party integrations to our VUE DMS application via our SecureVUE APIs. This team works closely with current dealers and vendors and prospective dealers and vendors to offer a wide variety of integrations across categories, such as payment processing, credit reporting solutions, shipping and transportation of vehicles, payroll, accounts payable and more. We support the STAR standard APIs as well as additional APIs needed for our dealers and partner vendors. • VUE Support Product Team: Manages an in-house suite of tools which support OEM, Third Party, Implementation Team and Client Service Team needs.• Vendor Partner Integrations: Analyst works with our vendors to provide credentials, test and certify them to integrate to our SecureVUE endpoints.

Recently acquired by CAI Software• Developed and managed internal teams for Product Development, Technical Development, DevOps, Quality Assurance, and outsourced development contractors. • High-level project manager over all the technical projects within xTuple that has a traditional desktop client server and a SaaS cloud based system.• Strategic asset and resource leader – delivered organization from chaos with a dedicated focus on the larger picture leading to the build out of technical plans and needs of the business.• Expert communicator – particularly in challenging scenarios. Proven skill communicating with technical teams as easily as with sales, marketing, administration, executive leadership, and finance professionals. • Led development and product initiatives and increased positive results that contributed to PE backed acquisition of xTuple in July 2022.

Led four teams to deliver central support between IT Development, Product Management, Sales, Customer Service, Marketing, Development, Systems and Senior Management.• Project Management: managed large scale site redesign, small and large revenue generating projects. Core development priorities included: bug fixes, feature work, and account project management for enterprise level customers.• Quality Assurance: Consolidated non-centralized QA teams, including engineers and analysts. Automated manual testing exercises utilizing Jenkins and Cypress.• Technical Support: Served as first triage point of contact for any issues from sales, service, web development, data, systems, business analytics, search engine optimization, and product development teams.• Deployment/release projects: led robust and automated technology space initiatives.• Developed processes to ensure team efficacy.

Promoted to Executive Director of Technology Operations

Managed a nimble team and triaged with IT Development, Product, Sales, Customer Support, Marketing, Business Intelligence and Senior Management. • Conceptualized and created the Tech Support team from the ground up.• Served as front-line triage point for all critical issues and managed team that addressed those issues. • Mitigated and eliminated challenges impacting traffic, revenue blockers, and consumer engagement.• Coordinated and led technical meetings across vendors and internal teams.• Created responsive processes for technical support and core development work moving through the pipeline.• Modified processes to meet business needs without sacrificing quality or speed.• Continually analyzed data to prioritize according to revenue, SEO, and consumer engagement gains.

Led Business Application Development, including managing revenue generation products, Homes.com Internal Tools set, Customer Relationship Management platform, Sales Force and Homes.com ecommerce. Managed lead routing and exporting, product management/enhancement, and internal and external customer relationships. Functioned as the key point of contact for revenue-related projects from beginning to end.• Managed teams with projects that generated more than $5M annually.• Lead contact to sales, sales management, customer service and analytics teams.• Lead Project Manager for branding product, generated over $5M annually.• Trained Sales Management on new products/lead products/branding.

Technical liaison among sales, marketing support and information technology teams and directed new product development and product enhancements for Homes.com and Homes.com’s ecommerce platforms. • Led creation of wholesale lead product and maintained technical relationship totaling +$300K in quarterly revenue.• Enhanced Internal Tools, full-service analytics and product management system for sales, marketing, support, and management teams. Managed lead routing and exports, the primary/largest revenue stream.• Developed a consolidated platform for business applications with the launch of Homes.com Internal Tools, including all lead routing changes and analytics for sales team. • Supervised Payment Card Industry (PCI) Compliance Upgrade to Level 2.• Developed and managed Powered By product, an integration of applicable listings on Homes.com and over 130 classified newspaper sites.• Led implementation of Comcast branding on rental listings in applicable markets..• Managed builder development and set foundation for listing display and lead generation as new home market improved.

AutoMart.com

AutoMart.com

HarmonHomes.com