Administrative and HR Support:Document Management: Create and edit professional documents, including CVs, presentations, and reports, ensuring accurate formatting and consistency.Data Entry: Efficiently entered applicant information from resumes, applications, and other sources into the company's ATS.Filing Systems: Maintained organized digital filing systems for applicant and company information.Social Media Management: Actively posted job ads on LinkedIn and updated the company's website to attract top talent.Scheduling: Managed calendars and diaries to schedule appointments and interviews.Form Creation: Developed and maintained various forms and spreadsheets for administrative purposes.Presentation Design: Created professional presentations using PowerPoint and Canva, incorporating visually appealing elements and clear messaging.Recruitment and Onboarding:Candidate Sourcing: Proactively sourced qualified candidates through various channels to fill open positions.Onboarding Support: Provided administrative support during the onboarding process, assisting new hires with necessary paperwork and orientation.Additional Skills:Market Research: Conducted market research to identify industry trends and potential talent pools.Canva Expertise: Demonstrated proficiency in using Canva to create visually appealing designs and graphics.

Customer Service Representative📞 Customer Support: Handled inbound and outbound calls, emails, and chat inquiries, resolving customer concerns promptly and effectively.⚙️ Problem Resolution: Identified and addressed customer issues through basic troubleshooting and effective communication.📃 Screening and Assessment: Conducted initial screening and technical assessments over the phone to qualify potential customers.💯 Customer Satisfaction: Delivered exceptional customer service experiences, ensuring customer satisfaction and loyalty.

KYC Analyst📃 Document Verification: Thoroughly reviewed loan application documents submitted by branches, ensuring accuracy and completeness.🔍 Compliance Checks: Ensured adherence to KYC regulations by verifying the authenticity and completeness of all required files.📂 Document Management: Monitored the timely submission, proper safekeeping, and review of documents.🖥️ Branch Coordination: Coordinated with branch offices to gather necessary information and follow up on administrative and compliance reports.