Defining, implementing and revising operational policies and guidelines for the organizationDeveloping and executing new growth directivesOverseeing key client support services

Overseeing the administration, programs and strategic plan of the foundation. Other key duties include marketing, and community outreach.

Managed and resolved critical customer technical issues by collaborating with diverse teams of engineering, sales, service and quality, consistently resulting in happier customers with great satisfaction. • Established and executed first-class post-sales engineering support processes. Set up and enforced seamless support structure and communication cadence with resources around the world to provide follow-the-sun superior support infrasture to customers• Proven track records of achieving superior customer satisfaction under all customer crisis situations

Led Asia Pacific marketing managers and channel partners to grow enterprise and solution provider indoor/outdoor WiFi and mesh business in both existing and new verticals with efficient demand generation efforts, and channel growth initiatives. Responsible for China specific product lines. Quadrupled China service provider market in under 3 years.• Overall product management and business owner for China specific product profolio from inception to market maturity• Identified key product features necessary for success in the unique Asia Pacific countries, and collaboratedwith corporate business and engineering teams in delivering products and feature sets • Created and drove execution of go-to-market channel strategies for Asia Pacific region, including outbound marketing campaigns of demand generation through tradeshows, promotion, seminars, and public relations to drive growth• Led in-country staff to recruit and grow channel partners with incentive programs, and comprehensive marketing tools including product collaterals, demo, sales, and technical trainings

Responsible for starting up and growing Asia Pacific Division for enterprise auto-ID and wireless markets. Responsible for establishing key groups of technical support, channel marketing, training, and services.• Led pre-sales and post-sales technical support organizations• Strategized, developed, and excuted channel marketing activities, including training, promotion, public relation, and events• Developed and executed professional and product training for staff and channel partners• Established and enforced multi-national service policy and procedures, including warranty, maintenance, repairs, and returns • Collaborated with cross functions to develop and deliver country-specific products to meet the local market needs

Lead engineer for technology break-through barcode scanners that were key revenue stream for the company for many years.