- CSM role managing all post-sale accounts for >150 global airline clients, across the full Warner Bros, HBO, and Turner catalogues; serving as point-person for POs (>$40M annually), billing, contract compliance, material availability and delivery, analytics, and overall client satisfaction.- Working in-depth with Legal, Finance, Marketing, Localization, Rights Management, and 3rd-party vendors to troubleshoot issues and ensure a seamless experience for internal and external stakeholders. - Utilizing intimate familiarity with the product and each client's individual profile to capitalize on upsell opportunities and investment in the Warner Bros Discovery brand.- Project management, creation, and implementation of procedures and systems to streamline back-end and client-facing workflows; spearheaded full redesign of PO and asset acquisition tools, touching workflows for customers, internal partners, and third-party vendors.

- Oversee day-to-day management of all Non-Theatrical business totaling >$6M dollars annually; act as the primary point of contact in a CSM capacity for all Inflight, Educational, and Institutional accounts. - Manage back-end Operations and Rights Administration functions to ensure servicing of full HBO catalogue for distribution across all airline accounts.- Successfully lead project management of new client-facing screening and marketing asset website, simplifying high-security pre-air screening processes and enhancing overall user experience. - Employ strategic negotiation and longstanding client-first business relationships to retain Inflight accounts throughout early days of the COVID crisis, a time of unprecedented hardship for the aviation industry. - Pioneer efforts post-acquisition to integrate and develop workflows within the existing Warner Bros sales infrastructure and processes that support and accommodate the HBO business model and existing deal structures.

- Administered >70 inflight accounts including programming availability, marketing requests, and delivery of materials in close collaboration with Marketing, Operations, Finance, and external vendors. - Compiled and evaluated monthly and annual reports to verify contractual obligations were met. - Attended APEX (Airline Passenger Experience Association) Expo as an HBO exhibitor: showcasing programming; negotiating deal points; pitching enhancements for the HBO brand onboard clients’ IFE systems; creating customized slates that increased revenues 20% year over year.- Designed, maintained, and disseminated bespoke reports for clients and high-profile talent partners, client correspondence for special events, and C-Suite reports tracking fees and premiere dates for international broadcast execs.

- Managed day-to-day functions of all Inflight accounts: advised client account managers on programming avails & fees; processed purchase orders across all airlines; ensured timely delivery of broadcast materials. - Oversaw design and production of monthly HBO promotional spots onboard several airlines' IFE systems, as well as bi-monthly programming listings and semi-annual trade ads in APEX quarterly print/ online magazine.- Managed HBO World Boxing website including full redesign and rebranding; composed pre/post-fight newsletters; composed and maintained full boxer biographies across their professional careers.- Served as primary point of contact for all formal client entertaining and events for full roster of global broadcaster clients.- Attended MIPCOM market in Cannes.

Assisting the VP of International Distribution to Central & Eastern Europe and Asia with programming sales: liaising with broadcaster clients, preparing avails reports, composing deal memos, and facilitating the deal negotiation process.

Supervisory role overseeing University's largest environmental activism group. - Responsible for allocation of an annual budget of $80,000, including salaries, hiring guest speakers, arranging training seminars, and granting scholarships and research stipends for students- Restructured the organization by creating new official by-laws and voting protocol and rebranding environmental campaigns- Oversaw the planning and execution of the Annual Campus Earth Summit- Provided support and assistance to student Campaign Coordinators in running their individual campaigns, including Rainwater Reharvesting Infrastructure, Alternative Fuels & Transportation, Waste Prevention & Composting, and Budget Referenda for Funding LEED Certified Renovations on campus