Jane Devela Email & Phone Number

Singapore

Responsible for driving RMG’s e-commerce business growth, including customer experience, online category management, and digital marketing. Tasks include overseeing all operational processes of order fulfillment, technology, and infrastructural plans to support the e-commerce business, formulating data-driven commercial insights and developing strategic relationships with stakeholders for the business, and devising strategies to expand and optimize the group’s e-commerce channel.Also responsible for lead generation strategy, implementation, and growth for Raffles health screening business on digital channels. Achievements include: • Built and launched the group’s first eCommerce in 2017 from the ground up and was first to launch online health services in Singapore• Consistently exceeding goals and delivering positive YoY revenue/orders/visits growth for eCommerce: +408% YoY revenue on Year 2, +5631% monthly order growth on Year 3, to name a few • Awarded Asia eCommerce 2020 Best in eCommerce (Silver) – Healthcare & Pharma category• Contributed up to 80% of new customer acquisition for the company

Singapore

Responsible for product line life cycle starting from product planning and execution of Rakuten Asia’s eCommerce platforms. Tasks included supporting product positioning and customer demand, guiding the product development from conception to launch: identifying, and prioritizing customer requirements, proposing enhancements based on customer or market feedback, evaluating product functionalities and performance, growing market share, and improving customer experience thru innovative ideas. Worked closely with various teams and stakeholders in the company including development, sales, marketing, order fulfilment, merchandising, finance, and support teams to ensure technology and business-driven goals and KPIs are met. Achievements include:• Expansion of role from managing Rakuten Singapore platform to also supporting other Rakuten SEA e-commerce businesses including in Indonesia, Malaysia, Taiwan, and Japan• Overseeing of e-commerce platform migration for Rakuten Thailand

Singapore

Head of the project management team, overseeing projects from conceptualization to market roll-out. Projects include offline and online marketing, communication and training solutions in mobile and desktop. Achievements include:• Working closely with the CEO in major account sales initiatives to land global clients including DHL, MasterCard, Deutsche Telekom, Boeing, Shell, and Philips.

Aclp

Bachelor Of Science In Computer Science, Computer Science