- Developed design plans for solar PV systems to meet project requirements.- Prepared, reviewed, and submitted customer contracts on behalf of sales representatives.- Coordinated and scheduled site audits for solar technicians to ensure timely assessments.- Trained team members in Salesforce utilization to enhance operational efficiency.- Managed customer complaints and provided after-sales support to maintain client satisfaction.

- Led onboarding sessions for new customers via Zoom, ensuring a smooth transition to the platform.- Maintained proactive engagement with new customers through regular email follow-ups.- Produced weekly video tutorials to educate customers on new features and address bug fixes.- Organized and conducted monthly training webinars, delivering over one hour of content to enhance user knowledge.- Collaborated with customers to develop marketing strategies and demonstrate software value.- Proactively identified customers needing assistance on the Facebook Group and support desk, offering tailored Zoom sessions.- Provided expert support on software features and resolved user issues across the support desk and Facebook Group.- Escalated complex service inquiries to appropriate client representatives for resolution.- Managed multiple projects and workflows using Jira to ensure timely completion.- Facilitated seamless team communication and updates through daily Slack interactions.

- Developed and distributed monthly newsletters, achieving a consistent open rate of 30–40%- Collaborated with the Managing Partner, Director of Business, and Social Media Manager to create targeted content for marketing initiatives- Partnered with a Website Designer to redesign and migrate the website from Joomla to WordPress- Launched the "Chat with an Expat" and "Belize District Dive" series, attracting hundreds of new visitors monthly to the website- Branded and named a new real estate viewing service, "Smart Viewing," to attract new customers.- Published bilingual articles (English and Spanish) on the WordPress website- Designed website pages using the Divi Builder from Elegant Themes for optimized user experience- Software proficiency: Slack, Metricool, Hootsuite, Google Drive, Zoom, iMovie, Canva

- Kept Chris connected and engaged with his audience and clients via social media and newsletters.- Maintained a steady growth of Facebook Page likes and engagement.- Launched a monthly newsletter campaign.

- Grew Instagram following from 5,000 to 16,000+- Authored branding-focused blogs on topics such as business naming and tagline creation- Provided clients with social media growth strategies

-Led 4-hour historical walking and restaurant tours for groups of 8–16-Coordinated with restaurants to ensure smooth transitions and time management-Enhanced tour experience by regularly updating scripts with historical facts and humor

- Managed a telemarketing sales team of 6 - 8 people: led weekly meetings and conducted 1-on-1 performance reviews- Sold social media advertising services to real estate agents- Made hundreds of cold calls daily, achieving an average of five sales per month with $1,000 average ticket size- Explained technical product descriptions via phone and answered all caller inquiries.

· Attended student international and study abroad fairs at colleges and Universities to publicize ECELA programs · Communicated with prospects interested in Anthropology, Medicine and Law Spanish immersion programs· Conducted four 30-minute seminars at the 2011 AMSA Pre-med/Pre-public Health National Conference at the University of California in Davis · Filed emails and phone conversations using Quickbase online database

· Operated MS Outlook to respond to constituent emails of concern regarding city budget cuts, local elections, street pot holes and personal cases · Checked in visitors and orchestrated appointments for relevant staff · Attended to an 8-line phone system, transferring calls to appropriate staff as needed · Assisted city council members set up regular city council meetings

· Coordinated classroom presentations to raise awareness of childhood obesity and encourage physical activity · Communicated with over 50 organizations to confirm appointments and information · Presented Communications Director with a bi-weekly report about the AHA mention in the media