Served as the primary point-of-contact with internal/external technical teams, and Litigation Teams. Consulted on complex issues with practice team and clients. Oversaw technology specialists, case managers, and others including hiring, training, and management oversight. Managed, sometimes, conflicting turnaround requirements from internal technical teams and Clients by creating effective work plans and coordinating underlying workstreams to ensure the Clients requirements are effectively met. Created and maintained thorough project documentation, reporting, and metrics for all projects. Anticipated and proactively problem-solved case team needs and effectively solved unexpected problems or issues encountered. Communicated with teams and providers on project status, including issues encountered and workaround solutions identified and implemented. Responsible for process documentation and workflows (e.g., intake forms); implemented best practices related to case management, technology, document management, and matter workflow. Provided training and coordinated with training specialists to assure new hires are fully competent on technology and methodology. Managed vendors including bill back initiatives for vendor services; ensured provider invoicing is complete, accurate, and delivers the necessary level of detail to enable seamless processing by the Accounts Payable team. Prepared budgets for expenses related to processing discovery projects, including software licensing, data hosting and third-party costs. Forecasted cost recovery. Attended, as a participant, local/regional seminars and specific industry trade shows, as approved by the project leadership. Maintained current knowledge regarding, capabilities and overall continuous awareness of trends and emerging capabilities for Client as identified. Reported daily activities as directed.

Developed quality assurance/improvement programs, policies, procedures, and activities to ensure compliance with applicable laws and regulations. Analyzed data/findings from program reviews to identify problem areas and appropriate responses. Collaborated with staff to develop and utilize data collection(s) related to quality improvement and compliance. Developed procedural systems to track and improve outcomes, quality monitoring activities, business processes and consumer care. Consulted with internal partners regarding program needs, policy & procedure, and plans to ensure quality consumer care. Connected with external vendors and state entities to identify the training necessary for staff to maintain current knowledge of changing administrative practices. Mentored subordinate staff aimed at skill building and cross training with an eye on succession preparation. Participated in the selection, assignment, training, evaluation and discipline of both professional and line staff. Guided team members in the development and implementation of training related to compliance with privacy policies as they pertain to HIPAA, Substance Use Disorder providers, Management/Administration, Quality Improvement Committee and Legal Counsel. Attended meetings, forums, State and Association work groups, and other gatherings acting as an Administrative subject matter expert and/or department representative for Behavioral Health. Served as the Agency's Compliance Officer.

Assisted with the development and administration of programs, procedures, and guidelines Administered compliance activities associated with existing governmental, labor and legal reporting requirements. Provided advice to and consulted with managers on proper documentation and regulatory requirements. Attended Joint Commission meetings as subject matter expert for compliance and policy. Coordinated special projects as needed.

Mitigated legal elements in partnership with District legal consultants including HR audits Managed implementation and launch of targeted electronic systems aimed at performance management & improvement (PFM) and electronic learning systems (eLearning)Collaborated with finance team to ensure accurate contracts and/or financials keeping with department master and sub-unit budgetsParticipated in the research, planning, and development of HR policies and procedures.Provided advice to/consultation with managers on proper documentation and regulatory requirementsManaged Human Resources third-party agreements/contracts Oversight on special projects

Advanced clinic access, data mining and evaluation, technical support for Medicine Services personnel, No Veteran Dies Alone (NVDA) Program Coordinator/trainer, Database management and manipulation, Disaster Emergency Management Personnel System (DEMPS) certification and training, programming, web design, Leadership