Jane Douglas Email & Phone Number

Akron, Ohio, United States

Operations, Social Media Support, Business Coaching, Troubleshooting, POS System Back-Office, Event Support, Developer and Downtown Akron Partnership Liaison

Conceptualized, created and implemented training to support retail unit business metrics: Pharmacist Training program for Design Rx packaged prescription initiative, Area Retail Business manager onboarding training program, company-wide Private Label Supplement Sales Training. Managed scheduling roll-out and implementation of training support for new pharmacy processing software system. Supported and was "the voice" for monthly retail business unit agenda creation representing operations and sales. Groomed and mentored staff for growth. Supported company re-structuring initiatives and rebranding efforts.

Ritzman Pharmacies, Inc.

Recruited, hired, built and trained teams for multiple locations. Ultimately managed 30+ direct reports over 15 retail teams/locations as district model evolved through acquisition. Managed staffing pipeline with HR, location staffing levels, and relief needs for district. Resolved elevated customer service complaints. Identified and shared operational best practices. Go-to troubleshooter for various operations and staff/team issues. Participated with Corporate Operations and Innovation teams. Led and participated in community events and organizations. Constructive and timely associate and team performance management. Inspired and kept teams focused on success metrics within their control. Led implementation and support of new initiatives. Supported and responsible for pharmacy and retail inventory targets and management.

Barberton, Ohio

Managed retail pharmacy staff, sales and operations.

Increased territory sales 30% to comp. Worked with local Medina and Summit County business principals, marketing teams or agencies to provide advice and programs supporting business goals.

Wadsworth, Ohio

Conceptualized, created, implemented and presented classroom and computer-based training initiatives for entire company. Developed original "Jazz to Sales" - which evolved to "Six Steps of Sales" customized to the Ritzman retail environment. Developed and implemented disease state and natural product computer-based training modules. Planned and presented classroom sessions and workshops to support online training.