Jane Drazek Email & Phone Number

•Collaborate and support Architects and Interior Designers of Metro Detroit, providing information on the advantages of cutting-edge products introduced by our manufacturers.• Communicate closely with clients to understand their lighting design needs to offer tailored lighting solutions based on customer requirements, to ensure optimal functionality and aesthetic appeal.

Auburn Hills, Michigan, United States

• Championed all aspects of customer service including quoting, entering orders, processing returns of damaged or failed materials, and maintaining clear, consistent communication with clients.• Achieved selection as the only Customer Service Associate to perform lighting submittals due to extensive industry knowledge and detail-orientation required to identify mistakes before ordering.• Performed above-and-beyond customer service responsibilities such as handling the company’s most technical and complex RMAs, which required liaising between the manufacturer, electrical contractor, and distributor to ensure client needs were met.• Leveraged extensive understanding of industry products and warranties to secure no-charge replacements for customers, which bolstered customer relations and satisfaction.

Troy, Michigan

Michigan Lighting Systems provides lighting solutions for the built environment focusing on energy responsible products for architecture and construction.

Bloomfield Hills, Michigan, United States

• Performed interior design services for residential and corporate clients, allocating budgets up to $50K to complete a design and layout, select and purchase paint colors, furniture, accessories, and all other needed materials, and implement the new design.• Attentively identified client preferences and creatively matched the client’s taste with the personality of the space.

Madison Heights, Michigan, United States

• Managed daily operations of the start-up company’s office and warehouse, reorganizing existing procedures and workflows to streamline shipping and receiving operations and significantly enhance the customer experience.• Improved relationships with clients including the U.S. Navy, Henry Ford Health System, M&N Plastics, Magna International, and Art Van Furniture by ensuring on-time order fulfillment and promptly resolving issues.• Reviewed and finalized order specifications in alignment with installer requirements, completed rebate applications, and performed additional services according to customer needs.