Collaborated with firm-wide cross-functional teams to redesign internal services. Coordinated user experience interviews and maintained an accurate research schedule. Conducted user interview and usability sessions for online and in-person services. Analyzed research data to develop insights, personas, blueprints, and prototypes. Recorded research notes, conducted analysis, and reported findings to senior stakeholders. Designed prototypes, customer journeys, presentations, and icons used in iterative research and service experience development. Assisted division leadership in developing visuals that effectively communicate strategic messages and storylines to ensure stakeholder buy-in and funding. Developed branding and communications materials to market services across the firm.

Collaborated with educators at the National Museum of Natural History and Hirshhorn Museum’s ARTLAB+ to design and facilitate workshops for teens that combine Art and Science as part of a STEAM pilot program for the Smithsonian. More information about the ARTLAB+ Q?rius programs: http://qrius.si.edu/teens/teen-art-science-workshops

Planned, facilitated, and supported a variety of workshops with educators and students. Collaborated with a diverse set of workshop partners to develop learning objectives and content while maintaining a focus on the program’s goals and scope. Provided support to students and educators as they developed digital media projects. Designed digital and print materials that aligned with workshop goals and content. Developed branding and communications materials for the Model Classroom project and Mission Possible workshop series. Recruited, registered, and maintained relationships with educators from across the country.

Developed innovative digital media workshops and programs for underserved youth in DC. Facilitated workshops and mentored teens in an informal drop-in setting. Supported production teams and social clubs in planning projects and events. More information about ARTLAB+ programs: http://artlabplus.si.edu/

Developed syllabus and lesson plans for undergraduate level courses in Design. Served as Instructor of record for Design 570, an introduction to image graphics techniques using Adobe Photoshop, as well as Design 571, fundamentals of 3D design visualization using Autodesk Maya.

Mentored and guided young women through the animation production process including discussion, critique, story creation, and planning to complete a short 3D animation focused on local ecological issues. More information on Digital Animation: A Technology Mentoring Program for Young Women: http://accad.osu.edu/womenandtech/home.html

Worked collaboratively with a large team of experts including animators, dancers, and computer scientists who contributed to Synchronous Objects for One Flat Thing, reproduced by William Forsythe. Exhibited at The Wexner Center for the Arts and online at synchronousobjects.osu.edu.

Provided customer service to patrons at the circulation desk by searching for information online using databases and other resources. Maintained the collection by sorting, shelving, shelf reading, processing new books, and worked on special projects involving the rare books collection.

Solved faculty, staff and student help requests made via email, phone or in person. Set-up and maintained PCs in student labs and faculty offices. Learned new technologies quickly to support departmental needs.