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The business world is complex and shifting rapidly. Our challenge as learning and performance leaders is to create flexible, connected systems of experience and content that produce results in real time, at the speed of business, no matter how much or how quickly our world changes.It’s more than just the question of whether learning should be virtual, hybrid, or in-person. It’s about how teams connect to the right resources, experiences, and coaching to stay ahead of the curve. It’s about having the courage to turn big corners for your organization, and the skill to turn those corners efficiently and effectively… at scale.I have 25 years’ experience as a learning experience designer and leader, creating successful enablement and learning solutions for world class organizations such as Adobe, T-Mobile, Microsoft, Amazon, and Sitecore. I can help you choose the right learning experiences for your team, design and create them, connect them to your employee and partner ecosystem, and help you measure their impact.I have extensive experience in eLearning design and development, virtual classroom implementation, remote learning infrastructure, SaaS application management, cross-functional team management, and program management aimed at solving big complex problems at scale.I have been successful with:• Complex learning and content strategy• Virtual training/eLearning using the latest technologies• Using data to identify structural obstacles and advantages• Developing, measuring, and managing to precisely targeted goals• Cross-functional collaboration and program management in complex employee and partner ecosystemsAs business moves ever more quickly at greater and greater scale, my mission is to enable future-proof, connected, effective performance for every employee and partner my teams encounter.Your challenge is my challenge. Make your work count.
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Senior Enablement StrategistSitecore Jul 2021 - Jun 2024San Francisco, California, UsLeading learning and content strategy for a global professional sales organization serving Enterprise customers, including: - scalable performance improvement for internal and partner sales ecosystem, focused on product, role, and industry skills- performance-focused live and on-demand curriculum development- instructional design oversight and analysis of learning program effectiveness- integration of enablement efforts with point-of-performance support systems for field employees- future-proofing enablement systems in a rapidly changing environment, including smart incorporation of AI capabilities in key areas- production of eLearning, video, audio, and documentary content in English and Japanese for a global audience of enterprise sales and customer success professionals -
Principle Learning StrategistActive Insights: Collaboration And Learning Strategy Sep 2020 - Oct 2021Seattle, Wa, Us• Boosting performance through innovative eLearning and virtual training programs and team enablement.• Providing seasoned expertise in business infrastructure, SaaS application integration, and project management• Building integrated knowledge and collaborative tools for startups, Agile dev teams, non-profits, and small businesses. -
Sales Enablement DesignerSitecore Apr 2020 - Sep 2020San Francisco, California, UsCreated eLearning programs for flagship digital marketing solutions in coordination with Sitecore's first all-virtual sales kick-off for FY21.• Achieved 15% YoY increase in participant confidence in product and market knowledge after switch from in-person to virtual learning. -
Senior Program Manager - Change Management Strategic Initiatives (Pmo)Amazon Aug 2017 - Dec 2019Seattle, Wa, UsLed strategic initiatives around program management governance, measurement and evaluation, training,communications, and planning for a 50+ person Change Management team serving worldwide Sellers andVendors. -
Senior Program Manager - Change Program Management, Seller ServicesAmazon Jul 2016 - Dec 2019Seattle, Wa, UsLed change initiatives for associate tool launches and training that positively impacted the performance and motivation of sellers and associates and provided actionable business intelligence.• Via training, knowledge support, and tool improvement, drove 1000+ basis point improvement in key contact transfer metrics• Contributed to a 4000+ basis point increase in tool adoption that reduced the time and increased the accuracy of seller issue resolution -
Evaluation, Learning, And Content Product StrategistActive Insights Consulting: Learning And Performance Strategy Nov 2014 - Jul 2016Seattle, Wa, Us• Led Monitoring and Evaluation strategy and initial studies reporting return on investment for learning and operations projects for software industry client• Developed Learning Content Management System for client’s Global Field Enablement and Communications team, as a foundation for data collection and content library management• Consulted (pro bono) with national urban improvement advocacy team around measuring the impact of grant investments• Conducted needs analysis and specifications for content management system to serve civil and systems engineering clients -
Content Creator, Imagine CupMicrosoft Dec 2015 - Jun 2016Redmond, Washington, UsEncouraged Imagine Cup participation by young developers through social media, advertising, and developer-facing communication. -
Enablement Insights ManagerAdobe Jan 2012 - Aug 2014San Jose, Ca, Us• Managed product development of business intelligence platform for 10,000-client global Enablement organization (data-driven problem analysis, requirements and user story creation, success measures, design, collaboration with dev and BI teams, and delivery of phased product releases)• Pioneered program effectiveness measurements from audience response to behavior change in the sales and consulting teams, to capital and human investment ROI• Created behavioral competency model and competency assessments for all field roles; mentored management on integration of competency measurement into performance and learning strategy• Mentored Project Management Office employees in using behavioral/social science methodology to develop project effectiveness measurement strategies• Led effectiveness studies of high priority enablement and operations projects -
Learning StrategistAdobe Oct 2010 - Jan 2012San Jose, Ca, Us• Large curriculum development for all field roles (enterprise consulting, technical sales, service and support) including eLearning, facilitated group learning, self-guided learning, hands-on exploration (hackathons, proposathons, etc.), and certification assessments• Created framework for improving and maintaining new agent training for our Customer Care organization• Created strategy for linking training, measurement, and performance to our Field Competency Framework. -
FounderGeorge'S Friends Nov 2008 - Jan 2012George's Friends developed a community-based model to help neighborhoods implement compassionate TNR (trap/neuter/return) programs for controlling feral cat populations through humane and cost-effective needs.- Worked with volunteers and veterinary professionals to create a safe, humane, and cost-effective TNR process- Solicited and managed donor contributions to purchase equipment and discounted medical care
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Learning Strategist, Outbound SalesSitel Dec 2008 - Sep 2010Miami, Fl, Us• Led effort to consistently measure training effectiveness across multiple client engagements• Created curriculum and mentoring program that improved sales by 20% and allowed Sitel to expand the team by 100% in three months; curriculum integrated with quality/incentive programs and performance metrics (Curriculum now used worldwide by Sitel outbound sales teams)• MVP Award Winner (Jan 2009), Vision/Passion/Purpose Award Winner (Jan 2009, Feb 2010) -
Residential Real Estate DeveloperBig Medicine Real Properties, Llc Jun 2006 - Jan 2010- Sourced and acquired residences for improvement and resale- Supervised budget and permit and code compliance- Scoped and managed construction projects that included professionals at a variety of skill levels
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Senior Instructional DesignerT-Mobile Mar 2003 - Jul 2006Bellevue, Wa, Us• Led major curriculum efforts and provided eLearning thought leadership for 40 Instructional Designers in principles of eLearning, learning assessment design, and measurement of training effectiveness• Q104 and Q404 National Peak Award Nominee; Q104 and Q404 T-Mobile Values Award winner -
Senior Instructional Design LeadMicrosoft Aug 2002 - Mar 2003Redmond, Washington, Us• Designed and executed training effectiveness measurement models for MSN customer service • Created first international new hire training program for MSN support representatives, integrating technical and soft skills with hands-on practice of key customer service and software tasks• Incorporated Six Sigma methodology into assessing, improving, and maintaining call center new hire programs -
Performance ConsultantAdobe Aug 1994 - Nov 2001San Jose, Ca, UsPerformance Consultant (1999-2001)• Created performance-based model for new hire training aimed at technical support agents worldwide• Developed and delivered support curriculum for Adobe creative and business solutions• Worked with outsourcing partners to improve trainer performance and increase training effectiveness• Consulted with vendor relations team through all phases of outsourcing process (from RFP through performance evaluation)Technical Lead/Senior Technical Support Specialist (1994-1999)• Technical Lead for local and international Tier I & II representatives• Worked with engineering/QE teams to find and document software defects before and after release• Conducted technical research and wrote internal and end-user documentation of technical solutions
Jane Brooks Skills
Jane Brooks Education Details
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University Of WashingtonSociology -
Washington University In St. LouisComparative Literature -
Cullowhee Experience
Frequently Asked Questions about Jane Brooks
What is Jane Brooks's role at the current company?
Jane Brooks's current role is Learning Leader | Curriculum Design, Content Management, Performance Strategy.
What is Jane Brooks's email address?
Jane Brooks's email address is ja****@****ail.com
What is Jane Brooks's direct phone number?
Jane Brooks's direct phone number is +120679*****
What schools did Jane Brooks attend?
Jane Brooks attended University Of Washington, Washington University In St. Louis, Cullowhee Experience.
What are some of Jane Brooks's interests?
Jane Brooks has interest in International History And Politics, Vocals, Keyboards, Children, Multi Track Recording/mixing, Education, Science And Technology, Music, Human Rights, Civil Rights And Social Action.
What skills is Jane Brooks known for?
Jane Brooks has skills like Program Management, Strategy, Consulting, Needs Analysis, Process Improvement, Performance Consulting, Performance Management, Performance Measurement, Executive Coaching, Content Management, Competency Management, Effectiveness Measurement.
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