Jane Ellen Donovan Email and Phone Number

I used consistent team training and individual coaching, gaining members’ involvement in improving customer service, work standards, and teamwork. The results boosted Senior Management and employees’ positive feedback by 60% within 18 months.

As the Lean Leader/Senior Manager I developed and led American Girl’s rollout and strategic plan as part of Mattel Worldwide Lean / Continuous Improvement initiatives. This resulted in becoming Mattel’s Center of Excellence within 1 year. I also facilitated an average of 20 team initiatives yearly. - Collaborated with Mattel Lean Leaders, creating worldwide accessible Lean Library, providing tools, best practices, and consistent tracking method; measuring and sharing worldwide improvement results.

I worked collaboratively with 7 skilled trainers, developing Operations Strategies capitalizing synergies of training and resources needs for all American Girl Operations and Mattel Direct Brands.

As a mentor / coach I ensured the broad variety of professional staff in new positions gained confidence, developed effective processes and delivered effective communication to internal clients.

I managed 75 employees working 24/7, delivering seamless service and reducing turnover by 50% and customer service complaints by 75%.

As the Director I managed design, delivery and evaluation of organization-wide education and skill training tailored programs for comprehensive health care facility with 1,800 work force. • Consulted with Nursing Leaders on strategic goals, creating and implementing model for RN and Nursing Support Staff, resulting in improved partnership for patient care delivery. Leaders followed through with positive results from patients and efficiencies.