Janeen Blanton Email & Phone Number

Columbia, SC, US

Santa Clara, California, US

For this SaaS startup pioneering in AI powered customer experience automation, worked closely with go to market (GTM) and functional stakeholders across the organization to drive process alignment, build systems that scale, and provide transparency through data. This role was a hybrid of strategic planning, business analytics, sales operations, and.

Santa Clara, California, US

• Served as a trusted partner and Chief of Staff to the SVP of Customer Growth to define customer growth strategy, metrics, tools, and processes to scale the global organization. Drove the effectiveness and efficiency of.
• Developed customer and partner enablement curriculum including a multi-tiered certification program.

Santa Clara, California, US

Reporting to the SVP of Customer Growth, built the Customer Success program and supporting operations from the ground up. Responsible for driving value realization and adoption leading to renewals, expansion, and advocacy across customer base. Partnered with Solution Consulting and Sales throughout the customer journey to ensure success in each account. o.

Greenville, South Carolina, US

Provided strategic leadership and oversight for the Project Management Office (PMO), Service Management, Contracts Management and Administrative areas of Prisma’s Information Technology Operations. Responsible for building these teams, establishing processes and methodologies, improving the delivery of IT services and projects, and serving as the.

Columbia, SC, US

Reporting to the CIO, provided strategic leadership and oversight for the Project Management and Service Management areas of the Division of Information Technology. Responsible for all aspects of service delivery to provide end to end services in a consistent, reliable, repeatable way with a focus on positive customer outcomes. Served as the ServiceNow.

Timberlake, North Carolina, US

Previously served on the Technology Committee

Fairfax, VA, US

Led commercial subsidiary of a large IT management consulting/ professional services company, including delivery teams in insurance, banking, and law enforcement, along with innovation centers in cybersecurity, data analytics, mobility, and Agile. Developed vision and strategy for commercial organization and executed to success in positive, innovative, and.

Fairfax, VA, US

• Managed all aspects of division including business development, IT project management and leadership, enterprise data management and governance, IT operations, and staffing. Created and implemented strategy to expand.
• Led strategic IT projects including technology assessment and alignment, roadmap development, cyber security assessment and planning, business continuity planning, and process/operational improvement.
• Managed all aspects of team and talent development including hiring, training/development, career management, succession planning, and resource allocation.
• Improved operational efficiencies by building critical infrastructure and processes.
• Instituted data driven planning and budgeting models improving accuracy, accountability and buy-in.
• Executed full P&L management responsibility including revenue projections, operations planning and budgeting, monthly reporting and investment recommendations/justifications.

Fairfax, VA, US

• Managed all aspects of client delivery for insurance division including client relationship management, project leadership, IT operations, and staffing. Served as senior advisor on key insurance accounts and delivered.
• Exceeded revenue goals each year in largest practice area within insurance division by expanding key accounts and introducing new service offerings.
• Ensured compliance to quality standards, adherence to project controls, and achievement of organizational goal of 100% client satisfaction.
• Decreased turnover and increased team utilization by implementing proactive mentoring and training programs to better match staff to assignments.
• Led the delivery of modern information technology solutions for clients using agile development methods, sophisticated enterprise data management and migration best practices, and large scale information technology.

Fairfax, VA, US

• Played key role in leading the insurance division, including business development, program management, IT operations, and staffing. Managed all aspects of growing systems implementation practice. Served as senior.
• Led and directed information technology resources and services to support clients’ enterprise systems implementation and integration operations
• Doubled size of the practice area year-over-year by increasing client retention and new business capture rate.
• Led transition teams through successful integration of 2 acquisitions and an IPO.

Fairfax, VA, US

• Founded Columbia operations for this management consulting/professional services firm. Built and scaled team. Developed operations and infrastructure.
• Delivered IT work in project and program manager roles to a variety of clients.

Previous Role: Project Manager

Mba (Summa Cum Laude), Project Management

Bs (Summa Cum Laude), Computer Science/Music