Janeen Cathe'Y Email & Phone Number

San Francisco Bay Area

South San Francisco, California, United States

- Exceeded yearly sales targets by 113%, resulting in $2.5 million in revenue- Negotiated pricing and terms with clients to maximize profitability and customer retention- Utilized CRM software to track customer data, interactions, and activity, resulting in improved customer service

San Francisco, California, United States

- Oversee operations while driving the on-site execution for catered events ranging from 50-500 attendees.- Serve as a liaison between the client, vendors, event staff, venue management, and Event Producer.- Prepared event reports and tracked key performance indicators to measure event success

San Mateo, California

- Recruited, trained, and managed a team of 15 staff members to ensure a high level of customer service- Developed and maintained a system for tracking and managing health and safety compliance- Prepared and presented financial reports to senior management and external stakeholders**impacted by COVID 19 layoffs**

San Jose, California

- Coordinated and managed logistics for 200+ events ranging from 10-250 people, ensuring efficient and cost-effective operations- Exceeded monthly sales goals by 110% for 4 consecutive months by consistently achieving a 25% close rate- Analyzed sales trends and customer feedback to identify areas of improvement and recommend strategies for increasing sales

San Francisco, California

• Assisted full-time event coordinators with administrative tasks and logistics, as well as executing an assortment of weddings, corporate galas, social events, and non-profit events.• Educated on cultivating tactics to enhance each event’s success, ensured all components of the events are completed smoothly and on schedule, resolving any problems that may occur.• Worked along with multiple groups, including remote teams, and build strong personal connections across the complex, fast-paced event industry.

Palo Alto, California

Corporate certified trainer:• Certified to train incoming servers and bartenders, teaching them the P.F. Changs brand standards and steps in service in order to be set for success.Bartender; Shift Lead: • Supervise staff during lead shifts and assist with checkouts and counting cash drawers.• Provide quality service to diverse customers and resolved issues and complaints.• Promote new beverages and promotions to customers in a busy location.

San Francisco Bay Area

• Coordinated and managed a fundraising event for the University with its largest turnout to date with over 500 attendees, raising $70K in revenue for the Hospitality Management Department.• Sourced and managed over 20+ vendors to cater the event through donations and sponsorships.• Coordinated all event related logistics including venue/vendor/staff relations, donations, project timelines, rental orders, registration management, floor plans, digital marketing, decor, technology support, and on-site management.

Bachelor Of Science - Bs, Hospitality And Events Administration/Management, 3.0 Gpa

Activities and Societies: Represented SFSU's Hospitality Management Department in the 2018 STR Student Market Study worldwide competition.

General Education, 3.0 Gpa

Activities and Societies: -Graduated with honors in Culinary Arts -Social Events Director for the fashion club. -Junior Varsity/Varsity.