Far from my small Australian hometown, I had my epiphany in the Tate Modern, London, after experiencing the most iconic artworks of the 20th century in a stunning converted former powerhouse. The transformative power of this iconic experience inspired my love for arts, culture, travel & experiences. Since then, I’ve designed unique customer experiences in travel, events & technology, organized 100 experiences, and sold $28M+ in software. Now, I help brands create seamless & memorable experiences so they can grow sales, build profitable partnerships & differentiate.Whether in the travel, events, or technology industry, there is one persistent struggle I see businesses face - inefficient and undifferentiated customer experiences. Even one poor experience/interaction can lead to: > Lost sales > Increased support tickets > Missed opportunities to create a positive interaction & memory This is why I’m passionate about helping businesses architect beautiful and memorable customer experiences so their customers receive:> Seamless interactions> Heightened satisfaction> Accelerated transactions> Increased trust and loyaltyFrom travel-themed experiences to payment management to employee onboarding solutions, I’ve helped companies build memorable customer experiences, including:> Modernizing the employee onboarding experience resulting in halved onboarding time and a $310K sale for a public cloud identity provider> Launched a first-of-its-kind employee incentive program for a public enterprise healthcare company integrating travel benefits provided as an award for achieving wellness goals. New revenue line projected to generate $7M in net new revenue and a $260K ARR sale> Streamlined employee experience by consolidating 4 department portals down to one providing annual savings of $1.5M & closing a $320K ARR deal at a public company providing a live streaming platform for gamers> Overhauled the format of the annual business awards at the Gainesville Chamber including video conferencing in celebrity presenters & incorporating social media games. Recognized for innovative use of technology in events by Bizbash, a US events and meeting planners association> Doubled the revenues of annual charity fundraiser for the British business community in Shanghai by completely redesigning the format and venue Regardless of the industry, the user experience is always top of mind for me. If you’d like to talk about how I can help your organization build profitable partnerships, develop customer trust, and deliver measurable ROI, please DM me.