Jane Hackett Email & Phone Number

Rio Rancho, NM, US

Huntington, New York, US

• Workforce Supervisor
• Managed employee schedules, PTO, vacation, and leave requests for two company divisions.Back Office Administrator
• Provided professional back-office services for three diverse client divisions.
• Streamlined data management processes, collaborating closely with the sales team to drive revenue growth; collaborated on automated dashboards and reporting tools, resulting in a 25% reduction in data processing time.
• Reviewed, updated, and maintained customer accounts in the database.
• Planned and executed events and functions for office invitations.Help Desk Technician

• Scheduled appointments for auto glass repair services
• Utilized active listening and strong communication skills to evaluate customer needs.
• Researched customer claims and entitlements based on private auto insurance.
• Managed calls promptly, providing professional quality service ensuring positive outcome and customer satisfaction.
• Provided empathy and assurance of a smooth resolution of their issues.

• Managed large volumes of inbound calls promptly while maintaining customer privacy, providing quality service to ensure positive outcomes.
• Evaluated customer knowledge by asking probing questions.
• Educated prospective retirees on retirement/pension benefits, policies, ERISA, and IRS rules and regulations that may affect or apply to their situation.
• Explained complex information while maintaining a positive customer experience.
• Resolved complex customer issues and defused escalated customers, adhering to company confidentiality policies regarding customers' private and financial information.

• Trained and supervised a team of ten sales associates and two management associates to ensure sales goals were met and surpassed.
• Coached associates to improve customer engagement and relationships.
• Adhered to loss prevention standards to control shrink and manage inventory.
• Streamlined financial processes and introduced process improvements that enhanced productivity.
• Analyzed weekly, quarterly, and yearly sales and developed corresponding action plan to drive top-line sales.
• Recruited to liquidate store in 2012 based on experience and past success for maximizing profits, inventory sales, and retention of sales staff during liquidation.

New Albany, Ohio, US

Provided managerial and operational support to the Store Manager. Streamlined financial processes and introduced process improvements that enhanced productivity. Analyzed weekly, quarterly, and yearly sales and developed corresponding action plans to drive top line sales. Provided world-class customer service while resolving customer escalation issues.

Promoted from Sales Lead to Store Manager; spearheaded efforts to close and liquidate Albuquerque location with minimal supervision by utilizing management and sales acumen. Liaised closely with Liquidation Coordinator to promote and synchronize strategies.

Legal Assistant/Paralegal

Healthcare Management