Office Manager. CASA's mission is to speak for the best interests of abused and neglected children who are involved in the family courts of Delaware & Chester County. • Organized infrastructure of inter-office communication, filing, social workers and volunteer advocates. • Responsible for fund-raising and coordination of CASA's Annual Gala, which contributed 80% to operating costs. • Created opportunity with local “Main Line Magazine” to be our marketing sponsor.• Organized support staff as needed, general marketing, public relations, plus any project assigned. • A true generalist in the nonprofit world.

Lead Stager for a premier regional real-estate staging firm • Provided consultations to prepare both vacant and furnished homes for sale• Coordinated furnishings, landscaping, updating and maintenance• Co-created and managed budgets• Developed relationships with vendors • Served as project manager

Created start-up business as certified home staging professional • Assisted homeowners and real estate sales professionals to prepare homes for sale • Expedited sales and maximized sale prices• Developed new business by collaborating with real estate agents• Collaborated closely with home owners and agents• Navigated various tastes, personalities, emotions and expectations to meet objectives

Created new department to drive increased casino revenue from slot machines with a high-end detailed Customer Service program, including the set-up of a ‘command’ center linked to player membership card and slot machines to nurture client relationships with high profile players and mainstream players. Trump Plaza was #2 in revenue among 12 casinos in Atlantic City. Slots contributed to 40% of casino revenue• Managed team that grew from 1 to 30 performing duties 18 hours a day, 7 days week • Created and managed $3.1 million budget• Created with IT department computer tracking of slot players and profiles via a “command center” allowing ‘shot hosts’ to interact with members playing immediately• Trained staff to nurture client relationships with high profile clients• Anticipated and executed customer service details to enhance player loyalty to Trump Plaza• Executed high-end customer care programs involving merchandise giveaways based on amount of money players spent, special events, tournaments, casino floor slot “hosts” • Organized special events to attract slot players during slow periods and coinciding with high-end property high-end events• Collaborated closely with advertising, public relations, slot operations, IT departments and outside professionals for the ultimate customer service and loyalty to Trump Plaza• Ensured compliance with strict state regulations developing Poker Slot Tournaments• Worked way up to director from hotel reservationist after college in a few short years