Jane Hunter Email & Phone Number

I am a dedicated and focused process change professional with extensive experience within the Retail Banking sector, implementing continuous improvement strategies for improving customer experience, sales and profitable business management, people leadership, branch operations and a passion for providing exceptional customer service. I'm recognised for implementing new and improved communication processes to ensure adherence to regulatory guidelines that reduced risk of compliance breaches in fast changing and highly regulated environments. I'm best known for the successful delivery and implementation of many new processes that improve customer experiences and business outcomes.KEY SKILLS:● Contributor and coordinator in continuous improvement projects ● Develop and support new processes to improve efficiencies and customer service outcomes ● Possessing excellent communication skills for impactful stakeholder engagement ● Developing change program communication plans● Effective collaborator with inter-departments when designing a change program● Build and maintain trust-based relationships within direct and cross functional teams ● Proven people leadership across fast-paced and dynamic teams● Coaching to ensure high standards of customer service is delivered and sustained