Jane Ellis Email & Phone Number

United Kingdom

United Kingdom

Customer Service and Reception

Swindon, United Kingdom

To assist with moving clients from an unresourseful state to where they want to be.

England, United Kingdom

I am hired to bring brand awareness and increase sales and/or donations for existing clients. In the first week I made £5,400.00 for a well known charity. I was also promoted to leader where I will be able to utilise my coaching skills.

Swindon, United Kingdom

Quality AssuranceI thoroughly inspect 10000+ calls and emails, quickly identifying breaches in compliance and poor delivery. Collaboration with management to identify training needs produces quality outbound communication and a significant rise in revenue for stakeholders. I am also instrumental in initiating frequent data analysis and report generation using five different IT platforms resulting in a 35% increase in productivity.

Swindon, United Kingdom

Marrying my passion for delivering a great customer journey with a focus on completion, led to exceeding my given targets by 25% and contributed to my team’s revenue generation on a daily basis. I demonstrated proven communication, relationship building and influencing skills.

Swindon, United Kingdom

Advanced customer service orientation skills enabled me to resolve complex queries and ensured business targets were met, A high proportion of interaction with customers involved conflict resolution, I was able to exceed my targets by having an extensive knowledge of the waste and water procedures and delivered information in a compassionate and professional manner via telephone and email.

Swindon, United Kingdom

In this role I was able to utilise my skills learnt from working with offenders and substance misusers. I was able to diplomatically defuse conflict at the point of contact, so probation officers were then able to maximise their engagement with the attendee. All visitors were met with a calm and friendly approach. Administration duties were efficiently prioritised and dispatched in a timely manner. I made sure that I recorded where people were at all times to ensure appointments were attended and the process went as smoothly as possible. My telephone etiquette was exemplary, and I communicated information efficiently and concisely.

The Beehive Public House

When working as a volunteer to gain paid employment as a mental health and/or drugs worker, I supplemented my income by working in a local busy pub. I enjoyed interacting with the customers to deliver a high standard of service and customer satisfaction, I also enjoyed being part of a fun and dedicated team. I continued in that role, progressing to assistant bar manager. I worked intermittently for three establishments, making sure that I had no gaps in my employment history. All the managers I worked for were happy to rehire me when I approached them for shifts.

Swindon, United Kingdom

This role required me to find work-based placements for clients with diverse mental health needs. I developed and facilitated inspired flexible groups and coaching plans resulting in 90% of the group confidently accessing and maintaining their preferred employment outcomes. I was instrumental in developing and streamlining administration processes, including a triage form to satisfy all stakeholders, and therefore obtained extra recognition and funding for the company. My mentoring and leadership skills were effectively used to enable volunteers to advance their career prospects.

Various

Using the skills gained in my previous employment, I successfully and seamlessly moved from one assignment to the next fulfilling a variety of contractual requirements. I managed the expectations imposed by different managerial styles, identifying and taking advantage of any self-development opportunities, one role involved urine testing and managing methadone prescriptions, a new skill I learned quickly and happily.

Hampshire/Dorset

I worked for three different projects: a prison rehabilitation officer, a probation partner and a community project worker. I was involved in the start-up of a structured day programme and working as a team we developed a highly respected and valued tier three agency. I was instrumental in developing highly structured groups and one-to-one key working sessions, thus ensuring a high percentage of my clients left the programme with all the tools needed to lead productive and fulfilling lives. My success relied on my ability to think outside the box, keeping one step ahead of the current situation, and building rapport with the service users to the extent that they thought I was an ex-drug user. Collaboration with all stakeholders was paramount in all three posts, this honed my already extensive skills in communication, relationship building and influencing, encouraging me to become a Master Practitioner in Neuro Linguistic programming.

Education record

Training the Trainers. Wiltshire Council on Alcohol. - Counsellors' Supervision Training. Training Changes, Cheltenham. - Certified.

Master Practitioner - Lifecoaching, Nlp