Jane Kilpatrick Email & Phone Number

Framingham, Massachusetts, United States

IT Business Analyst for Enterprise Data and Analytics

Salem, Nh

Work with Product Managers and business representatives to provide high quality business requirements, develop system requirements and/or process solutions to address business, technology and customer needs.• Lead business analyst in the development of a terminal data store to provide a holistic view of merchants connectivity and aid in the replacement of 162,000 merchant point of sale (POS) devices, resulting in a savings of 8M annually in liability loss avoidance and a reduction in complexity due to a decrease of POS device types from 50 to less than 10.• Collaborate with stakeholders and technical resources to create user stories and translate those stories into features that can be built by the development teams.• Create workflow diagrams to visually represent business processes.• Participate in design sessions to translate customer needs into business requirements and anticipate use cases and user stories.• Support testing and attend demos to insure business needs are met.• Analysis of research and data to derive insights and solutions.• Financial Services experience in an industry that is complex, evolving, and regulated.

Salem, Nh

Manage project teams of up to 16 Actuate and Java developers including direct reports, off-shore employees and consultants on the development of reporting for Merchant Services. This system provides authorization, transaction, chargeback and deposit reporting for merchants.• Manage Merchant Reporting development team on the Actuate platform as well as Java development of Report Dashboard monitoring tool.• Size projects and requests for change and plan resources to meet deliverable dates.• Drive project execution including software design, documentation, QA functional testing, implementation and deployment to ensure successful implementation.• Ensure successful delivery of new functionality by closely managing design reviews, issue management and closure, code reviews, defect remediation, performance testing and production deployment implementation planning.• Establish solid working relationships with partner teams and work collaboratively with product owners, BSAs, and QA team.• Establish and maintain employee goals consistent with overall business objectives and conduct employee performance reviews per company policy.• Maintain production support rotation schedule.

Lowell, Ma

Manage project teams of up to 15 Java developers including direct reports, off-shore employees and consultants on the development of a suite of applications for the Information Reporting Integrated System (IRIS). This system provides backend data reporting services for web-based, mobile and file management front-end systems using the MVC, JMS and SOA design approach.• Lead IRIS application development including SOAP and REST web services, reporting services (BAI, Swift, ISO, ANSI), balance and transaction loaders, and front end customer support tool.• Size projects and forecast both resources and dollars with budgets ranging from $20K to $4.6M.• Manage projects from initial inception through final completion, defining and documenting project scope and objectives, creating project plan, resource allocation, schedules, monitoring and reporting on project milestones to ensure consistent delivery on-time and on-budget.• Facilitate and lead high level and detail design sessions with cross functional teams.• Function as Scrum Master for a team of Business Analysts, Software Developers and QA Testers utilizing the JIRA Agile software project management tool.• Identify risk and appropriate mitigation to address any issues which may impact project delivery.• Provide coaching, mentoring and employee career development. Established career growth opportunities for several team members who were then promoted and became team leads.

Lowell, Ma

Software Developer Lead & Vice President (June 2008 – June 2010)Responsible for the software design and development on IRIS java applications using Spring framework. Applications including the BAI report generator and the IRIS Customer Support Tool, which is used by the business and production support to view transaction data, reporting status, loader status and static table data.Software Developer Lead & Vice President (Prior to 2008)Designed and developed software for the Chase Customer Access Project (CCAP) System, a mainframe based system developed to provide external customers with the facility to communicate and to initiate transactions.

Bedford, Ma

Master Of Science (Ms), Computer Science

Master Of Science (Ms), Applied Mathematics

Bachelor Of Science (Bs), Mathematics