Janel Danforth Email & Phone Number

Paris, Me, Us

Norway, Maine

Lead and collaborate on strategic, transformational and growth projects, affording a superior customer experience and operational efficiency. Focus on moderate and large scale initiatives as identified in the bank's annual Strategic Plan, and/or as determined by examination of business processes and regulatory requirements impacting the Retail area. Lead team of software administrators to coordinate installs and upgrades to remain compliant, maximize use of technology to gain efficiency, and conduct user acceptance and regression testing. Lead operational efficiency task force to write, overhaul and maintain 300+ standard operating procedures used by staff of more than 100. Collaborate to map processes that cross business lines and to make changes to improve overall efficiency and effectiveness, as well as customer and employee experience.

Norway, Maine

Support 24 branches and back office staff with technical issues related to teller software, in-branch account opening software, on-boarding/customer relationship management software, and online account opening software. Responsible for set up, maintenance and update/upgrade coordination of each of these systems. Strategic goals include maximization of software potential, enhancement of branch efficiency, streamlining internal processes and evaluation of added technology. Serves as go-between for Retail and Information Technology Departments.

South Paris, Me

Norway, Maine

Facilitated collaboration with area hospital administrators, law enforcement personnel, victim witness advocates and crisis centers to form a Sexual Assault Response Team (S.A.R.T.) for Oxford County and neighboring areas. Coordinated the creation and implementation of policies and procedures to afford consistent response to victims of sexual violence. Conducted training for local law enforcement agencies on the effects of sexual violence on the victims.

Oxford County And Neighboring Areas, Maine

Visited area elementary, middle and high schools to educate students on the levels and forms of relationship violence. Conducted large group trainings as well as facilitated small group activities. Met one on one with students to council on relationship issues, and to plan improvement or exit strategy. Accompanied students to meet with victim witness advocate and police detectives for reporting assault.

Manchester, Nh

Transcribed police reports into victim-witness advocate summaries. Met with and supported victims and witnesses in preparation to testify in court cases regarding physical and sexual abuse. Accompanied victims to trials, police/lawyer interviews, caseworker meetings and medical appointments.

Bachelor'S, Criminal Justice

Graduated Cum Laude in Criminal Justice with a GPA of 3.8 for last semester. Volunteer in multiple capacities at juvenile detention.

Education record