Janel Crisp Email & Phone Number

St. Louis, Missouri, United States

-Lead 12-person Account Management team who oversee Pharma and MedTech/Life Sciences brands.-Increased money managed by 180% and grew the Account Management team by 71%. -Collaborates with Client Partners, Revenue Management, Resourcing, Paid Media, SEO, Data Science, and Project Management teams. -Foster professional growth within the Account team, and participates in leadership initiatives to strengthen the company’s internal structure.-Identified process or procedure opportunities for improvement, implementing process improvements to streamline core operations, and developing scalable playbooks.-Contributed to the Google Premier Partnership designation, achieved by only 3% of Google Ad users, and the highest level Google offers to Ad users.

Greater St. Louis

-Created a standard Statement of Work, and Amendment templates and implemented their use. -Managed negotiations with clients for annual agreements, to include price increases, and service line additions.-Assisted in the improvement of the sales process by providing key tools (presentations, examples, ball park pricing) to the sales team leads. In turn, this improvement increased the speed of onboarding a new client, and provided quick results to the client.-Managed five to seven Fortune client accounts at all time.-Provided best-class content marketing services, and reporting to help clients achieve their organic ranking goals.-Assisted in expanding product offerings, including interactive graphics, and enhanced reporting.

-Managed a diverse portfolio of clients ranging from catering to payroll services. -Provided clients with the latest content marketing and SEO product offerings.-Worked with a leader in the SEO industry to provide clients with seo audits that helped them achieve their goals for keyword rankings and sales. -Met with clients to help determine their seo and content marketing needs, assisting in the business development process.

Remote

-Charged with operating 12 niche ecommerce websites, improving processes, increasing sales, driving marketing plans, and website development. -Managed two employees in addition to a variety of contractors. Leads a weekly department meeting that includes the owners of the company. -Responsible for meeting with the owners to review budgets and project updates. Key driver for projects that include website development, process improvement, and marketing plans

Colorado Springs, Colorado Area

-Developed 12 ecommerce websites that sell home and commercial products. -Acquired over 60 different vendors to supply products to sell on the ecommerce websites. Added over 5,000 products throughout 12 ecommerce websites. Oversaw a handful of contractors to assist with projects. -Drove marketing efforts by developing Google Adwords campaigns, email marketing, engaging in social media, and expanding into different selling channels, such as Amazon and comparison shopping websites. -These marketing efforts resulted in an average of 14% increase in sales per year.

Colorado Springs, Colorado Area

-Organized complex activities, such as meetings, hotel rooms, travel, and company activities. -Acted as a project manager for special events, such as company wide events, coordinating multiple presentations and industry trade shows. -Managed one assistant that provided additional clerical duties for the President. Handled sensitive and confidential company information.

Colorado Springs, Colorado Area

-Assisted the Vice President of International Sales in expanding the business internationally. -Processed large orders, assisted in export documentation of international shipments, scheduled container shipments from manufacturing facility, and communicated with international distributors on a daily basis. -Created reports on sales and shipping information. -Organized yearly gathering of international distributors for product updates, new product launches and company sales reviews.

Greater Detroit Area & Kansas City, Mo

Supervised the front desk operations at a Residence Inn and Marriott Hotel. Oversaw front desk associates during scheduled shifts, responsible for cash drawers, shift deposits and reporting room occupancy rates. Managed room inventory by controlling room blocks and pre-registration. Interfaced extensively with other departments to ensure hospitality standards were met. Helped to improve processes in the front desk operations, trained new employees, and led by example.

Manhattan, Ks

Accountable for a wide range of front line service functions and served as the initial point of contact for all hotel guests. Checked guest in and out of hotel, and managed cash and other financial transactions. Managed room inventory, and resolved guest concerns and issues. Responsible for maintaining pool area and workout room during shift.