Janel Jones Email & Phone Number

Neptune, New Jersey

As an Experience Ambassador at Hackensack Meridian Health, Jersey Shore University Medical Center, I visit Emergency Room patients to see how they are doing/feeling. I make sure they are comfortable and ask them if they need anything. Additionally, while conversing with them in a friendly manner, I ask how the care/service is. I share all feedback with the Managers. I also meet with individuals whose family members have been transported to the Jersey Shore Regional Trauma Center I consistently provide them support, comfort and updates as well as escort them to the trauma waiting area and the trauma bay. Additionally, I round on my assigned units and positively connect with patients to see how they are feeling while inquiring about how the service is from the Doctors and Nurses. I also resolve any issues/concerns they and/or family members express. I always show empathy and compassion as well as follow up with them. I always communicate all feedback to the Managers on a daily basis in addition to any recognitions of Team Members mentioned.I have consistently participated in rounding with Doctors and in the MDRs (Multidisciplinary Rounds). Afterwards, I send an email to the medical staff detailing all visits and responses given by patients and/ or family members.In addition to my responsibilities, I serve on 2 committees: The Multicultural Resource Group (TMRG) as an Advisor; member of the DIversity, Equity and Inclusion (DEI) committee.

Neptune, New Jersey

Contacts Outpatient Guests to inquire about the service they received while visiting Outpatient Department at Hackensack Meridian Health-Jersey Shore University Medical Center. Motivates and encourages people to complete and return the Press Ganey Survey. Constantly communicates all feedback to staff. Contributes to consistent positive trend in Outpatient Press Ganey scores. Provides exemplary customer service to Guests. Utilizes the Spanish language during follow up calls. Exhibits courtesy and professionalism along with sensitivity during all communications with patients. Visits and interacts with inpatients during Vocera rounding and obtains their feedback regarding the quality of service. Provides assistance and has friendly interactions with all patients.

Provided disability insurance coverage to numerous employees through cold calling and mailings.Maintains a substantial renewal client base and assists policyholders to obtain income when disabled.Produced approximately $100,000 in sales annually through cold calling and referrals.Promptly addressed customer issues relating to claims and policy inquiries.

Los Angeles, California.... Baltimore, Maryland

Increased donations by 30% by obtaining the CEO endorsement of major companies and conducting effective United Way employee group meetings. Supervised and trained volunteers in implementing successful United Way campaigns resulting in 35% increase in contributions.Researched and provided vital information to volunteers regarding United Way agencies.Monitored the designation of approximately $3 million dollars by volunteers to the American Red Cross, Catholic Charities and Salvation Army.