Janell Barker Email & Phone Number

Bothell, WA, US

Seattle, Washington, United States

❖ Managed a team of 15 employees across job families including strategy, solutions, operations and brand safety. Teams supported $60M annual revenue for advertising campaigns including search, display, social, video, and audio. Provided employees coaching, career development and 5 employee promotions❖ Launched new OEM advertising programs including.

Seattle, Washington, United States

❖ Managed a team of three solutions managers (program owners) for digital advertising campaigns bringing in $50M annual revenue 10% YoY increase. Media included: search, display, video and social advertising. Team supported and ran: program onboarding, advertising performance, cross team communication, reporting and analytics, program priorities and.

Seattle, Washington

❖ Lead program growth from $15M to $60M in 3 years focused on campaign performance, adding new advertising product offerings and sales training❖ Drove efficiency projects reducing labor and program cost. Reduced onboarding process time from 80 down to 60 hours. Reduced program cost with two vendors on unused services saving $2M annually❖ Key collaborator.

Seattle, Washington

❖ Provided data and recommendations to OEMs for enhanced service resulting in 7% customer growth and $2M YoY increased website and advertising sales❖ Partnered with cross-department service managers to exceed clients annual goals: 90% case closure goal delivered 95% and increased customer retention rate from 83% to 88%

❖ Supported and grew annual review of $22M. Exceeded service level agreements by delivering 90% closure rate on a goal of 85% ❖ Coached high quality performance in my employees which contributed to six employees promotions to other departments and seven employee promotions in the customer support job family

Seattle, Washington, United States