Janell Brown Email and Phone Number

Provide technical, analytical, reporting and project management support for New Customer Engagement within CCB Operations. Develop and maintain effective working relationships with operational leaders and partners both internal and external to Lending Services. Lead efforts targeted to improve operational performance reporting and oversee the creation of production data and reporting for New Customer Engagement. Partner with IT on the design and development of the data environments required to support the business.

Manage small- to mid-sized project initiatives as required to provide custom reporting solutions through the development, migration and maintenance of HR reports and dashboards utilizing Business Objects and/or Tableau. Establish and maintain a working catalog of business reporting requirements, partnering with assigned client groups to design and implement innovative information management solutions through a combination of reporting, analytics, and/or customized visualizations. Provide end-to-end issue support and ownership through daily monitoring and distribution of ad hoc reporting requests via the team mailbox or the JIRA ticketing system.Using applicable multimedia content, conduct customized peer and/or client training sessions to ensure smooth implementation of reporting products, or to facilitate client usage of existing reporting tools and processes

Supported the strategic and tactical management of HR data and the associated technical applications (Manager Connection, PeopleSoft, Leaves Processing Website and My Personal Profile) while providing technical support, data analysis and reporting, systems testing coordination and project management.Led compliance-related initiatives to ensure HR application compliance with regulatory requirements by global region.Managed Service Years and Employment Verifications staff, collectively responsible for the maintenance of employment data in the HR system of record.Administered internal HRSD Learning and Development program as committee head; responsible for design and implementation of quarterly self-development courses presented to HRSD DelawareFacilitated cross-training among Global Data Management teams in support of multi-hub business resiliency

Managed all technology setup processes and training logistics for incoming candidates for the North America Payroll migrations project including: submitting user access requests, providing oversight and tracking of equipment orders, and facilitation of weekly conference calls for the project team.Prepared and implemented migration project documentation, including the business continuity plan, overall project plan, and risk assessments.Provided project team with analysis, recommendations and resolution to operational challenges.

Created and administered end-user security profiles for all Human Resources applications, including Business Objects, PeopleSoft, Polaris, Profile, Vista, JPMorgan ACCESS Administered and monitored SOX (Sarbanes Oxley) database usageProvided Tier 2 support for HR application security issues through the Global Service DeskLed quarterly end-user certification, and monthly HR data migration into security databasesDesigned and produced access management reports in PeopleSoft Query and GDW (Global Data Warehouse.