I serve as the Academic Department of Marketing office manager and primary contact for departmental purchasing and coordinating visits of guest speakers. As office manager I oversee office workflow and supervise student staff performance of duties related to reception, work requests (copying, scanning, etc.), file maintenance, and I perform these duties when student staff are not present. Also, I assist in hiring student staff annually.

-Assisting with the setup and general maintenance of Happily events-Duties include but not limited to unloading deliveries, venue setup, maintaining cleanliness, managing coat check, operating a photobooth, running errands, counting inventory, and venue breakdown

-Assisted bride and groom with designing, managing, and coordinating every aspect of the wedding -Created timeline for wedding day schedule of events and supplied it to the bride, groom, wedding party, and vendors to ensure the timeline was followed and flow of events happened smoothly-Attended to the bride, groom, and wedding party, and acted as liaison for all vendors on the wedding day-Oversaw the load out and set up of rental equipment, décor, and personal items-Directed the rehearsal, processional, recessional, and after ceremony photos and facilitated the reception’s timeline of events and pertinent announcements with the band-Supervised venue clean-up and gathering of items to be returned to bride and groom or vendors

-Supervised the inventory control system and made necessary adjustments which reduced inventory based work stoppages from once per week to once per month-Communicated with vendors about orders, specific items, and new products allowing the hospital to purchase more effective and/or less expensive products-Addressed staff questions and concerns about the inventory control system which led to smoother inventory processing and contributed to a 75% reduction in work stoppages from a weekly to a monthly basis-Created and maintained task checklists for technician staff which increased the completion rate from 40% to 80% per week-Interfaced extensively with clients to guarantee health recommendations and treatments were understood and followed-Performed standard veterinary technician duties including intravenous catheter placement, venipuncture, monitoring anesthesia, dentals, radiology, administering injections and medications, and animal restraint

-Performed HR responsibilities including employee recruiting, on-boarding, orientation, benefits enrollment, and payroll-Created and compiled process and procedure documents into a single resource resulting in a twenty chapter company handbook and created a safety manual including OHSA compliant processes and procedures-Identified and evaluated gaps in OSHA compliance and resolved all eighteen of the laboratory’s items that were out of compliance-Planned and coordinated monthly safety meetings to discuss ways of addressing potential or identified incidents causing a reduction in the number of potential incidents from daily to twice a month, a 93% reduction-Developed customer survey system to identify areas of improvement for sales team and implemented new ordering process based on customer feedback resulting in a 20% reduction in order processing time -Monitored daily timekeeping and staffing requirements and achieved zero-overtime goal for nine straight months

-Coordinated the Foster Care Program and over 300 foster volunteers to help over 4500 animals get a second chance at life-Planned and coordinated foster program events with area businesses to recruit foster volunteers, place additional animals, and promote foster volunteer’s sense of community-Arranged and coordinated monthly orientations for new foster volunteers to review duties and requirements for foster animal care which contributed to the continued 98% return of rehabilitated animals-Recruited, screened, and added on average ten new foster volunteers per month to the program-Maintained foster animal profiles including records of animal's treatment, progress, and personality which were instrumental in meeting my goal of 100% adoption of healthy animals -Maintained database of all volunteers and their foster history to assign available foster animals to appropriate homes-Compiled reports of monthly statistics on volunteer activity to support a targeted web and email campaign for increasing the number of active foster homes resulting in a doubling from 150 to 300 active fosters -Generated twice weekly emails and foster animal preview webpages which increased the number of animals fostered from 1400 to 2800 per year, a 100% increase-Created appointment system which increased workflow efficiency between veterinary staff and foster volunteers-Assisted with daily management coverage for staff of over 20 as well as performing opening and closing shelter supervisor duties

-Worked with domestic, exotic, and large animals in a shelter setting to improve their chances for adoption -Evaluated health, behavior patterns, and temperaments of animals to determine eligibility for adoption-Performed standard veterinary technician duties including animal restraint, administering injections and medications, venipuncture, laboratory tests, radiographs, and monitoring anesthesia

-Managed over 40 hourly team members; responsible for HR duties such as employee recruiting, on-boarding, and goal setting-Drafted store schedule according to allocated hours and weekly sales forecasts to ensure maximum productivity and payroll cost control-Developed new incentive based store program to ensure the company’s priorities were achieved resulting in higher percentage of schedule coverage by high performing employees-Reduced shrink rate (theft) from 10.5% to 5.5% by training employees in customer engagement strategies-Balanced cash drawers and managed bank deposits-Assisted customers and ensured their expectations were met or exceeded

-Worked with domestic, exotic, and large animals -Trained new employees in all areas of hospital-Performed standard veterinary technician duties including animal restraint, administering injections and medications, venipuncture, laboratory tests, radiographs, monitoring anesthesia, and dentals-Handled and balanced cash drawers -Answered telephones and scheduled appointments