Responsible for organizational change management and generation of associated material, to drive a successful transition for the Network Service organization to it's product centric target operating model. Work closely with the team to understand the current state model and target state model, assess the impact to relevant roles, develop and deliver capabilities to empower product management teams to deliver with modern delivery techniques and practices. Monitor transition issues and… Show more Responsible for organizational change management and generation of associated material, to drive a successful transition for the Network Service organization to it's product centric target operating model. Work closely with the team to understand the current state model and target state model, assess the impact to relevant roles, develop and deliver capabilities to empower product management teams to deliver with modern delivery techniques and practices. Monitor transition issues and identification of opportunities, to continuously improve the adoption of the product centric operating model. Lead dispersed teams with a variety of different skills and capabilities by communicating and influencing across the wider organization. Ensure alignment across all Network Services products and drive consistency where required by guidelines. Show less

Leads Office of the CTO change management and intake. Partners with oCTO senior leaders and creates transformation roadmaps, including organizational change management practices in support of the Agile methodology through storytelling, metrics, and activities that demonstrate continuous improvements.

-Developed and implemented Enterprise change management process from business case to benefit realization-Designed and transformed the organization (-200 people) Operating Model establishing functions, roles, processes- Managed the organization ERP system (Microsoft Dynamic) development lifecycle from requirements to release through agile methodologies, inclusive of employee training and adoption - Managed C-suite communication of key strategic initiatives health, risk, and key… Show more -Developed and implemented Enterprise change management process from business case to benefit realization-Designed and transformed the organization (-200 people) Operating Model establishing functions, roles, processes- Managed the organization ERP system (Microsoft Dynamic) development lifecycle from requirements to release through agile methodologies, inclusive of employee training and adoption - Managed C-suite communication of key strategic initiatives health, risk, and key decisions.- Established business operations dashboard with analytics and action plans for issues related to implementation, sales, and Operations- Developed Data Quality Assurance team with people, process, tools, KPIs, governance routines enabling long term stability and growth - Integrated significant account acquisitions into the company operating business model, enabling long-term growth and revenue- Identified process inefficiencies and compliance issues and implemented strategic solution with collaborating with IT team Show less

- Transitioned network infrastructure from Hewlett Packard to Bank of America through ITIL service lifecycle management which is the framework for IT business process and continuous improvements.- Expanded the chief technology project management office and agile methodologies across the network and hosting teams, overseeing 35 program and project managers, 10 programs with over $320MM initiative budget.- Planned and implemented several larger multi-year programs and projects which… Show more - Transitioned network infrastructure from Hewlett Packard to Bank of America through ITIL service lifecycle management which is the framework for IT business process and continuous improvements.- Expanded the chief technology project management office and agile methodologies across the network and hosting teams, overseeing 35 program and project managers, 10 programs with over $320MM initiative budget.- Planned and implemented several larger multi-year programs and projects which provided over $180MM annual financial savings to the Bank. This included the design and implementation of new services for 27 data centers, 2,400 financial centers, 5,000 ATMs, and 22,000 application migrations to internal and hybrid-cloud. Show less

- Centrally responsible for all program and projects within Home Loans organization, including product delivery, service changes, technology enhancements, and merger acquisition integrations ($75M initiative Budget)- Standardize program management processes and tools for change request intake form, prioritization model, milestone and issues reporting ensuring alignment to corporate strategy- Manage and facilitate Portfolio Governance forums, routines, and executive and board level… Show more - Centrally responsible for all program and projects within Home Loans organization, including product delivery, service changes, technology enhancements, and merger acquisition integrations ($75M initiative Budget)- Standardize program management processes and tools for change request intake form, prioritization model, milestone and issues reporting ensuring alignment to corporate strategy- Manage and facilitate Portfolio Governance forums, routines, and executive and board level health reporting- Train and support program, project, and change managers in Loan Origination, Servicing, collections, and foreclosures department on change methodologies (AGILE, Waterfall) within an enterprise set of standards establishing - Perform quality assurance on project implementation data and tasks, including identifying cross projects, process, and people dependencies Show less

-Implements multiple Bank of America transition related projects ranging $3M to $21M, with core change methodologies such as Enterprise Change Management System (ECMS). As well, solid project management methodologies such as SDLC, DMAIC, AGILE and Six Sigma.- Lead changes of culture, approach, systems and processes for over 100 customer contact centers as it pertains to associate readiness and telephony technology. - Develop staffing plans, work schedules, data collection plan, business… Show more -Implements multiple Bank of America transition related projects ranging $3M to $21M, with core change methodologies such as Enterprise Change Management System (ECMS). As well, solid project management methodologies such as SDLC, DMAIC, AGILE and Six Sigma.- Lead changes of culture, approach, systems and processes for over 100 customer contact centers as it pertains to associate readiness and telephony technology. - Develop staffing plans, work schedules, data collection plan, business control plan, and risk assessment plans.- Responsible for all Change Management activities, to introduce new customer and associate experiences within the Mortgage Sales and servicing phone channels.- Document and publish Change Management standards, Change Management plans and procedures, ensuring that these documents are updated as and when appropriate. Show less