Janelle Edwards Email and Phone Number

Managing all aspects of Human Resources (Recruiting, Employee Relations, Compliance, Benefits, Leave Administration, Retention and Culture) and Labor Relations (Investigations, Compliance, Strategic Communication and Relationship Building, CBA negotiations)

- Full cycle recruiting for exempt and non-exempt positions in multiple states- HRIS and ATS management- Onboarding- Leading employee trainings- Benefit enrollment and administration- Employee Relations and Investigations- Leave Administration- Retention : Company culture, events, and employee recognition

- Actively posted, recruited,and interviewed for dozens of positions across multiple states for 3 companies.- Coordinated and lead all Employee on-boarding - Processed information and data using HRIS and ATS- Assisting with Open Enrollment - HR Project management and Process creation, documentation and implementation

- Created and successfully implemented a customer retention and community engagement plan, increasing coach retention to an average of 95%- On-boarded all new coaches and assisted them through their learning and development process- Managed and updated customer database and all records. Providing support to management through reporting and business analysis- Documented, implemented, and analyzed a new coach Performance Management System- Managed projects and created processes related to on-boarding, data management, customer service, and customer retention

- Successfully recruited and coached 400+ prospective students resulting in an increase of quality applicants. Tracked and nurtured applicants- Provided multi-channel communication, training, and professional coaching of 500+ higher education students focusing on strategy as well as execution, habits, and accountability. Achieved key results in student success and personal development  as well as in overall retention rates. - Active Reporting and analysis, Project management, CRM and sales database management, and administrative duties.

- Managed and retained customer accounts and ongoing relationships: Writing and processing sales orders and addressing customer and broker needs in a complex region with efficiency and excellent communication.- Researched and managed all incoming claims in conjunction with Quality Assurance and accounting- Managed projects and provided support to the Supply Chain Department with a variety of administrative, clerical tasks and ongoing projects.

- Recruited, interviewed, trained and managed a team of 20+ employees in a customer service based retail tax preparation office. - Managed all Human Resources, including full cycle recruiting, payroll, training and continuing education, supervising, and scheduling- Office management, including customer service and sales management, budget and project management, community outreach, marketing and promotion, clerical, administrative and reception management, and supply and vendor management.- Sales and customer service management - Database and documentation management- Directly Supported Owner and President of company

- Supported the accounting department with  payroll, A/P, bank reconciliation, invoicing, general ledger and administrative and filing- Provided excellent customer service and first impressions with high volume receptionist, customer service, and administrative duties

- Recruited, interviewed, trained and supervised volunteers and interns in an arts-based non-profit- Executive and administrative assistance to the Executive Director- Marketing, community outreach, public speaking, and strategic communication- Development and fundraising, including event planning

Supervised a women's and children's homeless shelter overnight and on weekends. Provided basic case management and advocacy based counseling. Assisted in planning, running, and supervising the children's art-therapy program twice weekly.