Janelle Estwick Email & Phone Number

Whitby, On, Ca

Toronto, Ontario, Canada

 Provide assistance and support and action on comprehensive requests on behalf of the COO.Compose memos and respond to correspondence;  Screen, monitor, analyze, summarize and make decision on course of action in resolution on all telephone calls, voice messages, emails and letters, received by the COO from open to close. Handle high volume inquiries (Corporate wide matters) in a timely manner, responding to questions and concerns and extensive follow up to ensure inquiries and… Show more  Provide assistance and support and action on comprehensive requests on behalf of the COO.Compose memos and respond to correspondence;  Screen, monitor, analyze, summarize and make decision on course of action in resolution on all telephone calls, voice messages, emails and letters, received by the COO from open to close. Handle high volume inquiries (Corporate wide matters) in a timely manner, responding to questions and concerns and extensive follow up to ensure inquiries and matters are appropriately dealt with and addressed. Triage matters and diffuse situations and escalations and make decision if de-escalation is required  Regular liaison with staff at all levels; senior managers, executive leadership team, Board of Directors, City Councilors, Mayor’s Office, Deputy & City Manager’s Office, City Clerks,  Extensive calendar management and meeting scheduling, coordinate and prepare reports, comprehensive agenda planning, briefings and prep materials for meetings. Reconciliation of pcard, petty cash, expenditures, travel, and provide input on COO Office budget and operations budget monitoring and oversight, analyzing and forecasting and regular review on transactions posted in HoMES to ensure accuracy of postings. Liaison with City Clerk regarding City Council and City Committees where staff is required to attend to speak on agenda items related to TSHC.  Arrange and coordinate information flow and gathering of speaking notes to the COO in advance of speaking engagements and media events and networking engagements. Assist with and coordinate ad hoc special projects/tasks and investigations. Ensure the COO receives all documentation and reports in advance for review in preparation for all meetings. Attend meetings, prepare logistics and coordinate meeting materials and prepares follow up action notes. Show less

Toronto, Ontario, Canada

 Provide resolutions, training, and communication for unionized staff (Local 416 & Local 79), non-unionizedstaff and tenants Respond to inquiries from internal and external stakeholders; all levels of staff including politicians, laborrepresentatives and members of ELT; monitors all forms of office correspondence Developed and assisted in the procurement of new hub office while engaging with external stakeholdersto ensure AODA compliance and accessibility. Assist… Show more  Provide resolutions, training, and communication for unionized staff (Local 416 & Local 79), non-unionizedstaff and tenants Respond to inquiries from internal and external stakeholders; all levels of staff including politicians, laborrepresentatives and members of ELT; monitors all forms of office correspondence Developed and assisted in the procurement of new hub office while engaging with external stakeholdersto ensure AODA compliance and accessibility. Assist executive leadership in developing ideas and discussions for special projects while providinghistorical research Coordinate and monitor daily calendars with prioritizations of business and operational needs Reconciliation of monthly P-card in accordance with internal audits policies Created and maintain purchase orders, ensured shared facilities accounts are paid and assist withpreparation of quarterly budget reviews Coordinate meetings by preparing agendas and backup materials, recording, and distributing meetingminutes, following up on actions and decisions as required Management of Workforce payroll administrative for ELT members, including audits and reports Show less

Mississauga, Ontario, Canada

 Managed 7 unionized frontline administrative staff and oversaw the daily administration of a multi-disciplinarypractice of 8 OBGYNs, and 1 Nurse Practitioner Managed staff labor relation grievances and mitigated concerns and escalations from patients in acompassionate and supportive lens. Procured medical and administrative supplies for office and hospital while appropriately allocating/trackingphysician expenses and reimbursements Responsible for hiring and… Show more  Managed 7 unionized frontline administrative staff and oversaw the daily administration of a multi-disciplinarypractice of 8 OBGYNs, and 1 Nurse Practitioner Managed staff labor relation grievances and mitigated concerns and escalations from patients in acompassionate and supportive lens. Procured medical and administrative supplies for office and hospital while appropriately allocating/trackingphysician expenses and reimbursements Responsible for hiring and onboarding medical staff, office administration staff and external resources in aunionized environment Coordinated efforts with external agencies to develop referral policies for diverse patients needing extendedmental health supports (liaison with Peel Fire and Peel Police) Assisted staff with case management of patients with substance abuse and BIPOC, through an educationallens Successfully procured and built an additional office and increase profitability while ensuring budgetaryrestrictions were adhered to Show less

Mississauga

Oversee the daily administration for the clinic that provides reproductive health services to women Managed 2 administrative staff and supported the day-to-day activities of 1 counselor, 3 nurses, and 4 doctors Contribute to the development and implementation of various new clinic policies, procedures, and guidelines Review and evaluate CPSO bulletins to update existing policies and ensure clinic maintains regulatorycompliance Perform various administrative duties such… Show more Oversee the daily administration for the clinic that provides reproductive health services to women Managed 2 administrative staff and supported the day-to-day activities of 1 counselor, 3 nurses, and 4 doctors Contribute to the development and implementation of various new clinic policies, procedures, and guidelines Review and evaluate CPSO bulletins to update existing policies and ensure clinic maintains regulatorycompliance Perform various administrative duties such as client scheduling, billing, correspondence, and datamanagement Assist clinic patients with intake, treatment preparation, discharge, post-op reviews, and medicationinstructions Document and address adverse events reported by CPSO including patient complaints and medicalemergencies Managed invoicing, procure supplies, perform monthly remittance, and liaise with the Ministry of Health for billing Show less

Mississauga, On

• Provided administrative and secretarial assistance to support the day-to-day operations of the woman’s clinic• Advised patients on the benefits, complications, and legal and financial matters pertaining to medical procedures• Responded to patient questions regarding appointments and finances through telephone, emails and walk-in visits• Accountable for creating stakeholder correspondence, managing files, and drafting meeting agendas and minutes • Prepared patient folders… Show more • Provided administrative and secretarial assistance to support the day-to-day operations of the woman’s clinic• Advised patients on the benefits, complications, and legal and financial matters pertaining to medical procedures• Responded to patient questions regarding appointments and finances through telephone, emails and walk-in visits• Accountable for creating stakeholder correspondence, managing files, and drafting meeting agendas and minutes • Prepared patient folders, ultrasound reports, and required documentation for pre and post-operative careKey Achievement:✔ Successfully updated the clinic’s standard policies on high-risk pregnancies and patients in compliance with CPSO Show less

Toronto, Canada Area

• Processed employee requisitions, administered company invoices, and managed the payroll for 300+ employees• Balanced and maintained cash tender of store funds and provided refunds and exchanges to customers• Prepared correspondence, responded to all inquiries, and helped staff with benefit claims and reimbursements• Conducted weekly and monthly audits to ensure store expense reports and employee payroll were accurate