Janelle Hedges Email & Phone Number

Mint Hill, North Carolina, United States

North Carolina, United States

• District Sales Manager, selling and promoting Gates Fluid Power, Power Transmission and TPU product lines. • Develop and execute growth strategies for existing and prospective new accounts. • Maintain up-to-date understanding of industry trends and technical developments with target markets.• Monitor competitive activities to identify opportunities and countermeasures. • Support strong customer relationships through consultative approach, providing training and technical support. Provide benchmark level service for all clients and prospects.

Denver, Colorado, United States

Denver, Colorado, United States

Denver, Colorado, United States

Denver, Colorado, United States

Denver, Colorado, United States

• Identified and eliminated redundancies and outdated processes in surgical reporting and data retention by engaging with stakeholders to gain feedback, then successfully led the project to implement the changes, increasing accuracy and better assuring patient privacy, and HIPPA compliance.• Provided up-to-date pricing, product information, and contract details to clients and sales representatives. • Maintained client data, inventory records for implanted pieces, knowledge and oversight of HIPPA and FDA guidelines, client billing and collections, and special projects within Salesforce. • Responsible for interacting with physicians' offices to schedule surgeries, resolve customer inquiries, and coordinate and order appropriate implants.• Supervised four customer service representatives including training and oversight of team objectives and KPIs.• Developed team KPIs and metric reporting tools, enabling identification of efficiencies and a 15% improvement in billing cycle time in a 12 month period.

Denver, Colorado, United States

• Key account manager selling printing to top hospital customers, including HealthOne and Centura Health, grossing over $10M annually.• Diversified business model, leading to a 50% increase in sales in a two year period. • Developed deep knowledge of customer business and relationship to company objectives through rapport building and participating in customer forms and marketing oversight committees. • Recognized market trend to digital printing and led project to develop and implement online ordering system for just in time printing, and vendor managed forms inventory programs. • Liaised between customers and internal representatives to resolve issues and ensure customer satisfaction. • Motivated and mentored team members to meet and exceed sales targets.

Denver, Colorado, United States

• Managed a team of over 20 retail associates, including hiring, training, and scheduling of employees.• Responsible for maintaining and reporting store sales and loss prevention goals.• Assisted with escalated customer service issues to provide efficient, effective resolution.• Interpreted and customized corporate merchandising plans to fit local trends.

Shreveport, Louisiana, United States

• Account Manager for major accounts in the healthcare industry including Willis-Knighton Health System.• Assisted clients with all phases of their printing needs, tracking production phases to ensure timely delivery.

History, Pre-Law

History