Janelle Larson Email & Phone Number

• Proactively manages $3.4 M ARR portfolio containing 140 Strategic Customers building and maintaining strong relationships with key stakeholders to actualize long-term retention.
• Builds and executes Success Plans focusing on onboarding, optimization, training, and adoption to help customers obtain their business goals
• Serves as strong customer advocate working on cross functional teams to achieve a more robust product and better customer experience
• Customer Success thought leader and team mentor training new team members.

• Strategically manages $2.9 M ARR portfolio containing 200 SMB High Value Customers focusing on value realization, implementation, training, and adoption to ensure customer satisfaction, retention, and growth.
• Fosters healthy customer relationships and acts as advisor to High Value Customers from multiple industries including SaaS, service, marketing, manufacturing, and construction
• Performs quarterly business reviews (QBRs) and executive business reviews (EBRs) with key stakeholders, including C-level executives, to ensure customer business goals are being met
• Maintains account growth through expansion, upselling, and cross selling
• Represents voice of customer to product and marketing teams

Milwaukee, Wisconsin, United States

• Ensured successful operations of front office including B2B and B2C sales and customer service, account management, digital and traditional marketing, hiring and training of customer service team, fleet management, and.
• Primary provider of customer service and account management achieving 4.9-star Google rating, 5.0-star Angi rating, and 5.0-star Yelp rating
• Developed and retained over 27 B2B accounts by solving their business needs with a customer-focused product to achieve increased revenue of 14 percent per year
• Increased rentals on average 10 percent every year while increasing revenue generated per customer by analyzing customer service, sales, and operation processes and implementing software and technology solutions.
• Automated lead generation and sales processes by serving as field voice in identifying process gaps, defining business requirements, and performing user testing for corporate website (unitsstorage.com), BizHub CRM, and.
• Exceled in fast paced “start-up” like work environment balancing on average 25 customer phone calls and emails daily while managing daily business operations to exceed company goals

Florida, United States

• Managed profitable residential and vacation rental properties by analyzing market, developing online advertising, screening clients, negotiating leases, managing property maintenance, organizing financial data, and.
• Built long-term relationships with clients resulting in repeat rentals and referrals
• Implemented online advertising based on market analysis and targeted client personas to increase occupancy rate and revenue generated

Ba, Mathematics And Computer Science With Honors

Activities and Societies: Served as President of volunteer organization, tutored math for first generation college students, and was.

Education record