Business Owner : Sales, Business Operations, Account Management, And Customer Service
Milwaukee, Wisconsin, United States
Ensured successful operations of front office including B2B and B2C sales and customer service, account management, digital and traditional marketing, hiring and training of customer service team, fleet management, and business operations process improvements.• Primary provider of customer service and account management achieving 4.9-star Google rating, 5.0-star Angi rating, and 5.0-star Yelp rating• Developed and retained over 27 B2B accounts by solving their business needs with a customer-focused product to achieve increased revenue of 14 percent per year• Increased rentals on average 10 percent every year while increasing revenue generated per customer by analyzing customer service, sales, and operation processes and implementing software and technology solutions, expanding product offerings, and upselling product• Automated lead generation and sales processes by serving as field voice in identifying process gaps, defining business requirements, and performing user testing for corporate website (unitsstorage.com), BizHub CRM, and quote engine resulting in improved close rate• Exceled in fast paced “start-up” like work environment balancing on average 25 customer phone calls and emails daily while managing daily business operations to exceed company goals
