Janelle Lopp Email & Phone Number

• Manage executive-level support for 3+ clients, utilizing Trello for project management and Google Calendar for meetings.• Improve file organization and sharing processes using Google Drive, increasing team efficiency by 20%.• Streamline document management with Dropbox, reducing retrieval times by 30% and improving project accessibility.• Successfully onboard 20+ clients monthly into Dubsado CRM, improving onboarding efficiency by 15% and boosting client retention.• Update 20+ product listings monthly through Stripe, ensuring 100 % accuracy in financial records and transactions.• Coordinate cross-functional team calendars using Google and Webmail calendars improving meeting efficiency by 25%.• Oversee event publication production, covering speakers, venues, technology, and marketing.• Enhance client time tracking and record-keeping using multiple software tools like Ninja Invoice and Trello reducing reporting errors by 20%.

Atlanta, Ga, Us

• Partner with the Senior Director to implement process improvements and training programs, reducing support issues by 40% and boosting satisfaction by 25%.• Enhance office operations by automating document management, improving efficiency by 20% while maintaining confidentiality standards.• Manage 100+ documents and contract signings per semester using Microsoft 365, reducing errors and speeding up processing by 15%.• Oversee schedule management with Microsoft Office 365 Calendar, ensuring optimal organization.• Reconcile $10,000+ in monthly corporate card purchases for Senior Leadership and RHA Association, ensuring 100% accuracy and compliance with financial policies.• Provide executive-level administrative support for the leadership team, including meeting coordination, document preparation, and travel logistics resulting in an increase of leadership productivity.• Streamline faculty, staff, and student searches, optimizing selection processes.• Lead completion of 5+ departmental projects annually, including new program initiatives, meeting 100% of project budgets, deadlines and objectives.

Atlanta, Ga, Us

Supervised front office operations for 20+ staff, delivering high-quality customer service to 2,000+ students and improving response times by 15%. Developed and implemented new workflows, reducing task processing times by 20% and enhancing customer satisfaction by 15%. Managed and trained 15+ student staff, increasing efficiency by 25%. Led the transition to an electronic lock system, cutting resolution times by 30%. Responded to 100+ weekly support requests, resolving 95% within 24 hours and boosting response efficiency by 20%.

Stockholm, Se

Managed a nonprofit grant for the Vaccine Access & Training Project, enhancing COVID vaccination education and awareness. Coordinated project schedules for 5+ teams and organized 50+ Zoom meetings, increasing project completion rates by 20%. Designed surveys for 1,000+ participants, leading to data-driven improvements. Streamlined expense reporting, reducing processing time by 35%, and ensured timely delivery of equipment across 3+ regions, cutting delays by 15%. Improved remote communication with Yammer, increasing team interaction by 30%. Analyzed vaccination data for 10+ regions to inform targeted outreach.

Founded and scaled a virtual assistant service for 20+ small business clients, delivering customized administrative solutions that boosted productivity and client satisfaction. Managed invoicing, document creation, and databases for 15+ clients, reducing errors by 25% and improving financial accuracy. Streamlined invoicing and document management using Paymo and Google Drive, cutting processing times by 30%. Oversaw logistics and budget for 30+ virtual meetings annually, ensuring 100% on-time delivery. Improved time tracking with Paymo and Trello, reducing reporting errors by 20%, and led 10+ events, increasing attendance by 30%.

Certification, Salesforce Administrator

Bachelor Of Fine Arts (Bfa), Fashion Design/Marketing

Cosmetology, Cosmetology, Barber/Styling, And Nail Instructor