Janelle Morris Email and Phone Number

Founded the information security practice. Included all aspects of practice development including hiring, service offerings, budget management, and training. Instituted programs to ensure security by design in the software development life cycle, pen testing, and security review processes. Led the team that created an internal compliance program, instituting policies and procedures to align with ISO 2700:2024. Gained certification in January 2024 and continues to lead the ongoing information security management system for the organization.Developed an ongoing security awareness program including regular newsletters, training programs and phishing campaigns.

Founded the initial role of service delivery manager. Responsible for client relationship management and multiple programs across multiple clientsDeveloped processes and procedures for overall client management and a new reporting system for client relationship health

Led a team of 90 members across Missouri, California, India, and Australia with a budget of $30 million implementing new technology services across multiple products.Merged two (2) technology teams into one (1) organization clarifying objectives, aligning priorities, streamlining communications, and improving effectiveness and efficiency of the team.Achieved zero (0) down time for 95% of releases, from five (5) hours, after implementing network routing, software container, and code changes on the Rewards platform.Realized zero (0) downtime during bi-monthly releases for the Offers platform after leading the development of new procedures and architectural changes utilizing agile methodology.100% of vendor contracts included measurable metrics with standardized process and procedures to enable accurate measurement of SLA performance of vendors.

Selected to lead the integration of an acquisition, relocating to Dublin Ireland. Partnered with customers, business partners, and 32 employees implementing new technology services across multiple products.Created and implemented the vision and organizational structure, technology and security roadmap, employee engagement and development, and initiative priorities and budgets.Supported $12 million in new business by scaling business utilizing offshore resources to provide flexibility meeting customer demands. Grew new regional development office in Dublin from 32 employees to over 150 adding core technology and services.Led the implementation of best practices to optimize vendor selection, onboarding, employee engagement, communication with all stakeholders, quality testing processes, and SLA management.

Led 15 employees and 35 contractors (Chennai, India) in the development, releaseimplementations, operations, budgeting, and planning of the 24X7 credit authorization systemwithin MasterCard.Successfully launched, within 3-months, pilot “PayPass Transit” in New York City subway system after being requested to take this special assignment to work with technology and product teams, vendors, and manage customer expectations.Achieved fully staffed rotation within 90 days and increased employee retention after developing and implementing a plan for senior tech team to train contractors.

Mobile and Emerging Technical Manager responsible for a team of 13, project managers, developers, and business analysts. Partnered with business teams on developing new initiatives. Managed the first implementation of PayPass in a Mobile Phone (now MasterPass) for mobile payments and the development and implementation of a mobile prepaid phone top up platform for multiple customers.Managed the first implementation of MasterCard SecureCode, including overall responsibility for hardware and software acquisition and installation, vendor management, budget management, and external customer implementations (bank integration and merchant testing).

Managed a project at a defined benefits company in Kansas City, MO completing a project assessment on a third party vendor. Completed a strategic analysis of potential projects at the IRS in Washington, DC.

Started as a management trainee in Florida, renting cars and managing rental fleets. Moved to opening new branches in central Florida market. In less than a year opened three branches and grew them to 25 cars before moving to the next branch.Accepted into a technology training program at Corporate in Missouri from Florida in 1995.In Missouri, promoted from developer to business analyst to process specialist to manager.Managed releases and quality assurance for the leasing and car sales applications.

General staff accounting, including preparing tax returns and W-2s for individuals and small businesses.