Janelle Sather Email & Phone Number

● Collaborates with writers and sales support staff throughout the proposal development process.● Conducts complete end-to-end quality reviews, considering all elements of proposal documents.● Assists proposal quality team manager with designing, developing and delivering trainings to the proposal services teams.● Identifies trends and coaching opportunities related to department and individual training needs.

● Completed quality reviews on all RFPs within established turnaround times while keeping case-specifics in mind and customizing based on the needs of the customer● Acted as a subject matter expert for products, services and capabilities of UnitedHealthcare● Collaborated with the proposal writers to creatively convey the overall theme of each proposal● Built and maintained alliances with internal business partners to work effectively across business segments● Taught mentored, coached and developed proposal writers through quality review comments

● Created effective, purposeful customer-facing materials, business writings, and business process documentation● Worked within team to plan and facilitate SME interviews to accurately transform thinking and knowledge into compelling content● Served as scribe for key stakeholder discussions and meetings● Reviewed documents for accuracy, style, readability, usability, scope, format, purpose, audience, content and alignment with established guidelines, templates, and standards● Supported documentation governance including version control, approvals, and review cycle in appropriate documentation repositories

● Promoted from an Associate Communication Specialist to a Communication Specialist in 04/2017● Analyzed internal documentation to convert complex technical concepts to simplified processes● Coordinated internal documentation projects to enhance end-user experience and performance● Communicated effectively with coworkers and subject matter experts● Created a variety of documentation types including standard operating procedures, process instructions, and process references for multiple areas of business while adhering to regulatory guidelines and quality standards ● Facilitated virtual meetings and creates meeting agendas

● Maintained documentation quality standards while exceeding turnaround times● Developed and updated process documentation in HTML and Word formats ● Communicated effectively with subject matter experts to ensure documentation accuracy ● Supported ongoing process improvement by presenting innovative ideas to improve team efficiency● Used appropriate listening and communication techniques to foster teamwork and resolve challenges ● Prioritized and completed tasks independently according to deadlines

Eau Claire, Wisconsin, United States

● Expedited newly received merchandise receipts to the sales floor with a sense of urgency; merchandising all items per company best practice to the monthly presentation guidelines ● Provided prompt and efficient responses to customers at all times; Responded to customer service calls immediately; handled customer issues in a courteous and helpful way

Eau Claire, Wisconsin, United States

● Wrote, designed, produced, and distributed marketing and communications materials● Assisted in planning of new location grand opening event● Tracked social media engagement to identify high-performing ideas and campaigns for scalability● Coordinated social media calendaring, as well as the creation and posting of engaging text, images and video content across multiple platforms

Eau Claire, Wisconsin, United States

Eau Claire, Wi

● Performed full range of circulation desk procedures using an automated circulation system● Accurately sorted materials for return, holds or transit● Promptly completed tasks as assigned such as running bank errands and locking/unlocking meeting rooms

Eau Claire, Wisconsin Area

● Provided quality customer service to ensure guest satisfaction by serving food and beverage items in a timely and courteous manner ● Monitored guests and promptly removed dishes as guests complete each course/meal and refilled items as needed● Remained organized and effective during high-pressure periods● Prepared and cleaned up banquet meeting space for functions● Organized and cleaned kitchen at the end of each shift and maintained cleanliness of tableware in cleaning storage area

● Established and maintained relationships with area employers to increase job placement opportunities for current students and graduates● Supported students and graduates with their job search by providing advisement in writing resumes and cover letters; creating eFolios; and offering interview tips● Instructed Professional Development 255: Career Capstone course which prepared students for their job searches● Organized onsite career fairs, employer visits, and other Career Services-related events

● Communicated effectively with staff members over the phone and in person to coordinate daily work schedules for more than 250 employees● Ensured all confidential and sensitive information was securely handled and filed● Assisted in the hiring and training process of new employees● Organized a two-day Career Fair event at the facility to recruit potential employees● Created flyers for mandatory employee meetings and designed bistro menu for new facility● Reviewed employee timecards to ensure an accurate payroll process

● Provided quality customer service and established employer relationships while coordinating on-campus employer visits and interviews● Prepared accurate database entry of job postings and job report summaries● Designed and created publications including brochures, posters and postcards● Performed a variety of clerical tasks including answering phones, scheduling appointments, copying and filing office documents● Assisted in the hiring process of staff and student assistant positions

● Reported on a variety of stories citywide and provided coverage of major local events● Coordinated weekly Neighbors section by preparing weekly budget and communicating effectively with reporters and photographers● Generated new story ideas for feature stories● Demonstrated time management skills by meeting specified deadline dates● Accurately typed and edited obituaries, milestone announcements and court news● Exercised news judgment while writing news briefs based upon press releases

Master'S Degree, Strategic Communication

Graduate Certificate, Professional Writing (Cpw)

Master Of Business Administration (Mba), 4.0

Bachelor Of Arts - Ba, Mass Communication: Journalism

Minor: English - Creative Writing