Janelle Webb Email and Phone Number

•Work as part of a team and help fellow cast members at every opportunity to ensure a memorable experience for our guests is consistently provided• Manage a station and serve food and beverages to guests in a timely and courteous manner• Maintain cleanliness and organization in service areas• Check with guests to ensure that they are enjoying their experience and take immediate action to solve any problems• Anticipate the needs of guests and respond promptly• Ensure accuracy of guest check

•Showcase the Five Keys in all aspects of my role to ensure that all Cast Members and Guests have an excellent experience each day• Ensure proper training of multiple cast members each day• Maintain proper cleanliness in each kiosk to ensure that it goes exceeds Disney and Food Safety Standards• Efficiently running locations by periodically checking CDS and trending financials and proactively checking workload & staffing to prepare for future guest demand or business needs• Mentor all team members and set consistent expectations

• Assist with planning and development of Marketing ‘Game Plan’ for the season• Support and assist with social media initiatives and trends• Contribute in group ticket lead generation and sales• Make decisions independently ensuring approved methods and procedures are used to achieve optimal results• Organize the creation and execution of in-game promotions, pregame and intermission contests, and various other marketing initiatives throughout the community• Assist in corporate sponsorship prospecting, research, presentation and execution• Assist in analysis and interpretation of existing sales data to create new marketing campaigns for the upcoming season• Experience in an administrative/office setting during non-game days

•Our Sales Associates are primarily responsible for meeting and exceeding performance goals, including generating and servicing leads, membership sales, and customer service•Greet members/guests promptly and enthusiastically; create a friendly, energetic, and welcoming atmosphere•Conduct studio previews for guests and new members•Maintain an organized and neat reception/front desk area•Respond immediately to member requests, inquiries, and concerns•On-board all clients properly through accurate digital and paper documentation•Conduct professional guest follow up and member communications, via email and phone•Establish and maintain an effective referral program•Work closely with the fitness team to ensure that processes are fulfilled•Attend and participate in OTF training programs, community events, and social media promotions•Complete daily studio cleaning activities•Participate in 1-2 OTF scheduled workouts per week